Technical Support Specialist

2 weeks, 3 days ago
Full-time
Mid Level
Customer and Technical Support
Rocky Talkie

Rocky Talkie

Rocky Talkie is a company that designs and tests rugged backcountry radios in the Colorado Rocky Mountains. Their award-winning FRS Mountain Radio and new GMRS 5 Watt Radio are the best long-range walkie talkies for backcountry sports enthusiasts. With...

Communications Equipment
1-10
Founded 2019

Description

  • Provide technical support for two-way radio systems, including handheld walkie-talkies, mobile radios, repeaters, and related accessories across DTC and B2B customer markets.
  • Diagnose and troubleshoot hardware and signal issues such as interference, range limitations, audio clarity problems, and equipment faults.
  • Help customers configure radios for optimal use, including channels, privacy codes, accessories, setup, repeaters, and dual-channel monitoring.
  • Assist customers in selecting appropriate radio equipment based on operational needs and environment.
  • Deliver clear, patient guidance to customers on how to operate, maintain, and optimize their radio systems.
  • Research third-party accessories and radios to evaluate compatibility and performance.
  • Conduct training sessions or demonstrations for users with varying levels of technical experience.
  • Maintain documentation of support cases, configurations, and common troubleshooting steps.
  • Partner with product and engineering teams on escalated technical issues, customer feedback, and upcoming product launches.
  • Collaborate with Quality Control teams to identify, document, and resolve recurring product or performance issues.
  • Stay informed on the industries and markets Rocky Talkie serves and educate internal teams on use cases and best practices.
  • Stay current with industry trends and FCC regulations.

Requirements

  • 4+ years of hands-on experience working with two-way radio systems.
  • Hands-on experience with business band (LMR) radios and amateur (ham) radio equipment.
  • Strong understanding of radio frequency fundamentals, including signal propagation, interference, and practical range optimization.
  • Familiarity with UHF/VHF systems, repeaters, and real-world radio scenarios.
  • Excellent verbal and written communication skills with the ability to explain technical concepts in simple, user-friendly terms.
  • Customer service mindset with patience and professionalism.
  • Ability to troubleshoot independently and manage multiple support requests.
  • Amateur (Ham) Radio License preferred.
  • GMRS License preferred.
  • FCC General Radiotelephone Operator License (GROL) preferred.
  • Experience with repeaters and multi-site radio systems preferred.
  • Background in telecommunications, electronics, or technical support preferred.

Benefits

  • Salary range of $65,000–$75,000 annually.
  • Eligibility for a performance-based bonus.
  • Health insurance.
  • Short-term and long-term disability coverage.
  • 401(k) matching.
  • PTO.
  • Opportunity to join a mission-driven company that donates $2 per radio sold to search-and-rescue teams.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Enthusiastic and Proactive IT Specialist

Laminar Projects 51-250 Construction & Engineering

Laminar Projects is hiring a remote IT Specialist in the Philippines to support secure, efficient IT operations, helpdesk service, and compliance across its globally distributed team.

Azure PowerShell Python
1 hour, 8 minutes ago

French Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a French Speaking iRobot Support Specialist in Sofia to provide customer support for iRobot users and resolve product-related technical issues.

2 hours, 51 minutes ago

Career Revolution: Hi-Tech - Germany

Insider Internet Software & Services

Insider One is hiring for its Career Revolution: Hi-Tech program in Berlin, Munich, Hamburg, or remote to train customer-facing professionals from non-tech backgrounds for a customer success role in a global SaaS environment.

CRM Digital Marketing E-commerce
3 hours, 49 minutes ago

Intern Technical (MSP)

Kraft Kennedy 51-250 Internet Software & Services

Kraft Kennedy is hiring a part-time paid remote Support Practice Group intern in the Denver, Colorado area to assist with client technology support across cloud and on-premise environments in the legal industry.

Cisco Windows Server
4 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers