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Technical Support Specialist

2 weeks, 3 days ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Rocky Talkie

Rocky Talkie

Rocky Talkie is a company that designs and tests rugged backcountry radios in the Colorado Rocky Mountains. Their award-winning FRS Mountain Radio and new GMRS 5 Watt Radio are the best long-range walkie talkies for backcountry sports enthusiasts. With...

Communications Equipment
1-10
Founded 2019
View All Jobs 3

Description

  • Provide technical support for two-way radio systems, including handheld walkie-talkies, mobile radios, repeaters, and related accessories across DTC and B2B customer markets.
  • Diagnose and troubleshoot hardware and signal issues such as interference, range limitations, audio clarity problems, and equipment faults.
  • Help customers configure radios for optimal use, including channels, privacy codes, accessories, setup, repeaters, and dual-channel monitoring.
  • Assist customers in selecting appropriate radio equipment based on operational needs and environment.
  • Deliver clear, patient guidance to customers on how to operate, maintain, and optimize their radio systems.
  • Research third-party accessories and radios to evaluate compatibility and performance.
  • Conduct training sessions or demonstrations for users with varying levels of technical experience.
  • Maintain documentation of support cases, configurations, and common troubleshooting steps.
  • Partner with product and engineering teams on escalated technical issues, customer feedback, and upcoming product launches.
  • Collaborate with Quality Control teams to identify, document, and resolve recurring product or performance issues.
  • Stay informed on the industries and markets Rocky Talkie serves and educate internal teams on use cases and best practices.
  • Stay current with industry trends and FCC regulations.

Requirements

  • 4+ years of hands-on experience working with two-way radio systems.
  • Hands-on experience with business band (LMR) radios and amateur (ham) radio equipment.
  • Strong understanding of radio frequency fundamentals, including signal propagation, interference, and practical range optimization.
  • Familiarity with UHF/VHF systems, repeaters, and real-world radio scenarios.
  • Excellent verbal and written communication skills with the ability to explain technical concepts in simple, user-friendly terms.
  • Customer service mindset with patience and professionalism.
  • Ability to troubleshoot independently and manage multiple support requests.
  • Amateur (Ham) Radio License preferred.
  • GMRS License preferred.
  • FCC General Radiotelephone Operator License (GROL) preferred.
  • Experience with repeaters and multi-site radio systems preferred.
  • Background in telecommunications, electronics, or technical support preferred.

Benefits

  • Salary range of $65,000–$75,000 annually.
  • Eligibility for a performance-based bonus.
  • Health insurance.
  • Short-term and long-term disability coverage.
  • 401(k) matching.
  • PTO.
  • Opportunity to join a mission-driven company that donates $2 per radio sold to search-and-rescue teams.

Interested in this position?

Apply directly on the company website

Apply Now

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