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Client Success Manager

41 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
BizLibrary

BizLibrary

BizLibrary provides comprehensive online employee training and development solutions, featuring an extensive library of over 6,000 micro video lessons and courses designed to enhance learning retention and accessibility across various devices.

Diversified Consumer Services
51-250
Founded 1996
View All Jobs 2

Description

  • Drive client adoption, utilization, engagement, and alignment with business priorities.
  • Advise client stakeholders by translating business challenges into actionable learning strategies.
  • Build and maintain relationships with client stakeholders throughout the customer lifecycle.
  • Monitor client health indicators and proactively address risks such as low adoption or disengagement.
  • Lead program launches and ongoing enablement in collaboration with internal teams.
  • Use data and insights to guide client strategy and identify improvement opportunities.
  • Identify expansion signals and partner with Client Account Executives on growth opportunities.
  • Advocate internally for clients while maintaining alignment, scope, and value delivery.

Requirements

  • 3+ years of experience in customer success, consulting, or account management within a SaaS environment.
  • Demonstrated ability to drive adoption and engagement across a client portfolio.
  • Strong relationship-building, stakeholder influence, communication, project management, and time management skills.
  • Ability to analyze customer data, KPIs, and metrics to identify trends, risks, and opportunities.
  • Experience managing a book of business and prioritizing work in a fast-paced environment.
  • Experience collaborating cross-functionally with sales, product, and support teams.
  • Proficiency with CRM platforms such as Salesforce, customer engagement tools, and reporting dashboards.
  • Proficiency with Microsoft Office or Google Workspace and AI tools such as ChatGPT.
  • Ability to apply critical thinking and judgment when using AI, including attention to accuracy and data privacy.

Benefits

  • Work from anywhere within the US for most roles.
  • Competitive salary.
  • Medical, dental, and vision insurance.
  • Flexible PTO and 12 paid holidays.
  • 401(k) with 100% vesting and approximately 4% company match.
  • Company laptop and home office expense reimbursement.
  • Short- and long-term disability, life insurance, FSA, and HSA options.
  • Professional development, employee assistance program, parental leave, baby bonus, and referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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