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Client Success Executive

2 weeks, 6 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1K-5K
Founded 1999
View All Jobs 15

Description

  • Manage day-to-day relationships and communications for key client accounts.
  • Understand client objectives and ensure measurable value realization.
  • Lead onboarding, training, adoption, and ongoing client support.
  • Identify upselling, cross-selling, and account expansion opportunities.
  • Manage renewals and proactively reduce client churn.
  • Monitor client health, adoption, satisfaction, and revenue metrics.
  • Develop and execute strategic client success plans.
  • Resolve client issues and coordinate with internal teams.
  • Collaborate with Sales, Product, Marketing, and Support to improve the client experience.
  • Collect client feedback and recommend product or service improvements.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • 5–7+ years of related industry experience in consulting, sales, or a comparable field.
  • Proven experience in client success, account management, or customer experience focused on outcomes and revenue growth.
  • Strong relationship-building and communication skills, including with executive stakeholders.
  • Experience managing complex accounts and coordinating across multiple departments.
  • Results-oriented approach to client retention, growth, and satisfaction.
  • Proficiency with CRM systems and client success platforms.
  • Strong analytical thinking and problem-solving skills.
  • Ability to travel as needed based on client requirements.
  • Legal authorization to work permanently in the United States without sponsorship.
  • Commitment to protecting company and member data and following company ethics and policies.

Benefits

  • Competitive base and incentive compensation.
  • Health, dental, vision, life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
  • 401(k) plan with up to 4% employer match and full vesting on day one.
  • Paid time off, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Up to $5,250 annually for tuition reimbursement, plus certification, continuing education, training, and leadership development.
  • Complimentary 24/7 fitness center, group classes, snacks and drinks, dining, walking paths, and other workplace amenities.
  • Diversity-focused, people-first culture with philanthropy and sustainability initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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