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Client Success Executive

5 days, 6 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 14

Description

  • Serve as the primary day-to-day contact for large, strategic client accounts and build relationships through the executive level.
  • Lead client onboarding, implementation, training, and ongoing adoption efforts to meet go-live timelines.
  • Develop strategic account plans that support retention, renewals, upsells, cross-sells, and growth in covered lives.
  • Monitor utilization, adoption, satisfaction, membership growth, revenue, and account health to identify risks and opportunities.
  • Deliver business reviews, ROI reporting, product updates, and executive presentations to demonstrate program outcomes.
  • Manage renewals proactively and resolve client issues by coordinating with internal teams.
  • Partner with Sales, Product, Marketing, Support, Business Development, and Sales Support to deliver a seamless client experience.
  • Collect client and market feedback to inform product roadmaps and go-to-market strategy.
  • Maintain expertise in the CirrusMD platform, implementation model, company initiatives, and healthcare industry trends.
  • Lead client presentations and site visits and support finalist sales presentations and RFP/RFI responses.

Requirements

  • Bachelor's degree in business or equivalent experience.
  • 5–7+ years of healthcare industry experience in client success, account management, consulting, sales, or a related area.
  • Successful healthcare-services selling and/or account-management experience.
  • Experience managing large, complex client accounts and executive-level stakeholder relationships.
  • Proven ability to drive client outcomes, revenue growth, retention, and performance against goals.
  • Ability to work independently, manage multiple projects, and coordinate across departments.
  • Strong relationship-building, listening, communication, presentation, and group-facilitation skills.
  • Ability to lead IT and product-related discussions; analytical, data-driven problem-solving skills.
  • Proficiency with CRM and client-success platforms, including Salesforce.
  • Ability to travel up to 25%, based on client needs.
  • Commitment to protecting company and member data in accordance with company ethics and policies.
  • Experience with self-insured employers and national broker and consulting houses.

Benefits

  • Salary plus variable compensation, with the potential to earn up to 100% of base salary in variable pay.
  • Deeply subsidized medical, dental, and vision insurance for employees and families.
  • 401(k) with company match.
  • Unlimited PTO/vacation.
  • Paid maternity and paternity leave.
  • Remote-friendly work environment.
  • Growth opportunities and a collaborative, diverse culture.
  • Free unlimited access to CirrusMD's text-first care platform.

Interested in this position?

Apply directly on the company website

Apply Now

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