Customer Outcomes Lead

12 hours, 59 minutes ago
Senior
Project and Program Management

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Lead customer implementations from kickoff through first value.
  • Drive integrations, configuration, validation, and stakeholder alignment.
  • Support customers during month-end close, audits, and board reporting.
  • Identify and resolve customer risks before they become problems.
  • Serve as the primary partner for how the product fits into each customer’s business.
  • Build deep, trust-based customer relationships.
  • Reduce time-to-value through improved onboarding processes and playbooks.
  • Create customer health signals and operational metrics.
  • Document and automate repeatable work.
  • Partner with Product and Engineering on what to build next.

Requirements

  • Financially literate and credible with a CFO.
  • Understanding of healthcare finance concepts such as charges, collections, net revenue, AR, write-offs, and reconciliations.
  • Early customer success, implementation, or delivery experience at a B2B SaaS company.
  • Founder, operator, or consultant experience preferred.
  • Healthcare finance, revenue cycle, or operational experience preferred.
  • Experience building processes and systems in fast-growing environments preferred.
  • Ability to work directly with customers and partner closely with Product, Engineering, and Sales.
  • Relentless follow-through and strong problem-solving ability.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Enrollment Manager

Inspira Education 11-50 Diversified Consumer Services

Inspira Education Group is hiring a Senior Enrollment Manager to drive inbound enrollment sales for its education brands while helping families navigate the admissions and program selection process.

12 hours, 14 minutes ago

Client Success Manager (PST / MST)

StackAdapt 1K-5K Media

StackAdapt is hiring a remote Client Success Manager to support self-serve advertisers across the StackAdapt platform, resolve client issues, and help improve products and processes.

Google Analytics Google Tag Manager HubSpot Shopify WordPress
12 hours, 14 minutes ago

Sr. Client Success Manager - Enterprise

Addepar 251-1K Capital Markets

Addepar is hiring a Client Success Manager for its Enterprise team to manage complex financial-services clients, drive post-sales adoption and retention, and expand revenue through strategic account oversight and client partnership.

12 hours, 14 minutes ago

Senior Customer Success Manager II, Omni Commerce

Pacvue 11-50 Media

Pacvue is hiring a Senior Customer Success Manager II, Omni Commerce to own enterprise customer relationships and shape the company’s Walmart- and Target-focused commerce offering across retail operations, product feedback, and strategic client outcomes.

E-commerce
12 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers