Customer Outcomes Lead

2 weeks, 6 days ago
Senior
Project and Program Management

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Lead customer implementations from kickoff through first value.
  • Drive integrations, configuration, validation, and stakeholder alignment.
  • Support customers during month-end close, audits, and board reporting.
  • Identify and resolve customer risks before they become problems.
  • Serve as the primary partner for how the product fits into each customer’s business.
  • Build deep, trust-based customer relationships.
  • Reduce time-to-value through improved onboarding processes and playbooks.
  • Create customer health signals and operational metrics.
  • Document and automate repeatable work.
  • Partner with Product and Engineering on what to build next.

Requirements

  • Financially literate and credible with a CFO.
  • Understanding of healthcare finance concepts such as charges, collections, net revenue, AR, write-offs, and reconciliations.
  • Early customer success, implementation, or delivery experience at a B2B SaaS company.
  • Founder, operator, or consultant experience preferred.
  • Healthcare finance, revenue cycle, or operational experience preferred.
  • Experience building processes and systems in fast-growing environments preferred.
  • Ability to work directly with customers and partner closely with Product, Engineering, and Sales.
  • Relentless follow-through and strong problem-solving ability.

Interested in this position?

Apply directly on the company website

Apply Now

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