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Technical Account Manager

2 weeks, 1 day ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
E-commerce JIRA Salesforce System Design
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 69

Description

  • Serve as the primary weekly technical touchpoint for clients and manage day-to-day BAU activities.
  • Develop and oversee channel implementation strategies aligned with client requirements and platform capabilities.
  • Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
  • Conduct technical reviews and recommend improvements to support client goals and value realization.
  • Act as a trusted technical advisor and help clients overcome technical and operational obstacles.
  • Own resolution of complex technical issues in partnership with Product, Engineering, and Client Success Engineering.
  • Bridge communication between client technical teams and internal Rithum teams to ensure clear alignment and execution.
  • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
  • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

  • 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment or marketplace role.
  • Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
  • Strong proficiency using Excel.
  • Foundational understanding of channel requirements, data mapping, and feed architecture.
  • Ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
  • Demonstrated proficiency with Microsoft Copilot and comfort using AI-driven tools in daily workflows.
  • Proficiency with Salesforce, JIRA, or similar workflow/project tracking tools.
  • Excellent problem-solving skills with a focus on root cause analysis and resolution.
  • Strong verbal and written communication skills.
  • Bachelor's degree in business, engineering, computer science, or a related technical field (preferred).
  • 3+ years of experience in technical account management, solution engineering, or implementation roles (preferred).
  • eCommerce or product data platform experience (preferred).
  • Experience working in cross-functional teams and complex stakeholder environments (preferred).
  • Familiarity with SaaS deployment models and scalable system design (preferred).
  • Experience working with enterprise or strategic clients in eCommerce or retail technology (preferred).
  • Up to 10% travel required.

Benefits

  • Base salary range of $60,000-$100,000 per year.
  • Discretionary bonus equal to 10% of annual base salary.
  • Medical, dental, and vision coverage with HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive PTO package with paid holidays, floating holidays, sick days, wellness days, and a paid volunteer day.
  • 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
  • Remote-first work environment with a $65/month internet stipend.
  • Access to the Calm app, Employee Assistance Program, tuition assistance, career development opportunities, and charitable contribution matching.

Interested in this position?

Apply directly on the company website

Apply Now

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