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Senior Strategic Program Manager

37 minutes ago
United States
Full-time
Lead
Program Manager
Project and Program Management
E-commerce JIRA Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 58

Description

  • Lead strategic programs and transformation initiatives that improve the client operating model across onboarding, retention, growth, escalation management, and service scalability.
  • Design scalable operating models, service frameworks, segmentation strategies, and operational processes that improve client outcomes and business efficiency.
  • Structure ambiguous business challenges, conduct analysis, and translate findings into actionable recommendations and execution plans.
  • Identify operational gaps, process inefficiencies, and scaling challenges, and drive solutions that improve consistency and scalability.
  • Lead complex cross-functional initiatives from concept through execution, driving alignment, accountability, and measurable outcomes.
  • Partner with Client Success, Product, Services, Engineering, Commercial, Finance, and Operations teams to support strategic initiatives and operational improvements.
  • Influence decision-making across technical, commercial, and operational teams through data-driven insights and recommendations.
  • Manage initiative timelines, deliverables, dependencies, risks, and communications across global teams.
  • Build and manage reporting frameworks and dashboards focused on client health, service quality, operational effectiveness, and business performance.
  • Champion AI adoption and workflow automation to improve decision-making, reduce manual effort, and enhance the client experience.

Requirements

  • 8+ years of experience in client success, services, operations, business transformation, program management, consulting, or related roles within SaaS, e-commerce, marketplace, or technology environments.
  • Demonstrated experience leading complex cross-functional initiatives and driving operational or strategic transformation efforts.
  • Strong experience designing scalable operating models, service frameworks, client engagement strategies, or operational support structures.
  • Proven ability to solve ambiguous business problems using structured thinking, analytics, research, and data-driven decision-making.
  • Strong executive communication, stakeholder management, and cross-functional influence skills.
  • Experience driving alignment and execution across global, matrixed, and fast-paced organizations.
  • Strong analytical and operational problem-solving capabilities with experience leveraging metrics and reporting to inform business decisions.
  • Experience leveraging AI tools, workflow automation, or emerging technologies to improve operational efficiency and client outcomes.
  • Experience with Rithum marketplace, brands and retailer solutions, preferred.
  • Familiarity with Salesforce, Jira, Gainsight, or other operational and workflow management platforms, preferred.
  • Bachelor’s degree or equivalent practical experience; MBA preferred.
  • Up to 10% travel required.

Benefits

  • Expected base salary range of $145,000-$195,000 per year.
  • 12% discretionary bonus for non-sales roles.
  • Medical, dental, and vision benefits with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 days of PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Remote-first working conditions with a $65/month internet stipend.
  • Access to the Calm app and the Employee Assistance Program.
  • Tuition assistance and career development opportunities.
  • Charitable contribution match up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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