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Senior Implementation Consultant

3 hours, 39 minutes ago
United Kingdom
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Agile FTP HTML JSON REST API XML
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 20

Description

  • Lead technical discovery and solution design during late-stage sales engagements for strategic clients.
  • Develop implementation plans and coordinate seamless handoffs to delivery and support teams.
  • Own technical implementation and optimization of high-impact client projects.
  • Troubleshoot software, product data feeds, API integrations, and FTP issues as the primary technical contact.
  • Deliver advanced platform training and consultation to client stakeholders.
  • Collaborate with Sales, Product, Engineering, and Client Success teams to resolve technical challenges.
  • Mentor junior Client Success Engineers and support technical knowledge development.
  • Create technical enablement resources, including webinars, videos, and documentation.
  • Use AI to improve implementation planning, documentation, research, troubleshooting, and enablement workflows.
  • Represent client needs in product feedback processes and lead resolution of high-risk client situations.

Requirements

  • 3+ years of experience in a client-facing SaaS technical role focused on enterprise onboarding or solution engineering; 5+ years preferred.
  • Fluent written and spoken English; additional languages are a plus.
  • Deep experience with XML, TXT, CSV, and JSON product data feeds and FTP protocols.
  • Advanced experience troubleshooting REST and SOAP API integrations.
  • Strong working knowledge of Excel and HTML.
  • Demonstrated ability to manage multiple complex client projects simultaneously.
  • Excellent problem-solving, communication, presentation, time-management, and prioritization skills.
  • Experience documenting processes and creating online technical training or enablement materials.
  • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity and workflows.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
  • Experience with enterprise clients or e-commerce, remote training tools, and project management or certifications such as PMP or Agile preferred.
  • Ability to work independently, lead initiatives, adapt to changing priorities, and travel up to 10%.

Benefits

  • Remote-first working environment with 25 days of PTO, company holidays, sick days, wellness days, and a paid volunteer day.
  • Enhanced private medical insurance, health cash-back plan, life insurance, and disability benefits.
  • Pension plan with a 4% company match.
  • £45 per month remote-work internet stipend.
  • Calm app, Employee Assistance Program, and other wellbeing resources.
  • Professional development stipend and learning opportunities.
  • Charitable contribution matching.

Interested in this position?

Apply directly on the company website

Apply Now

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