Manager, Onboarding

3 hours, 9 minutes ago
Full-time
Lead
Customer and Technical Support
Bloomerang

Bloomerang

Bloomerang provides nonprofit organizations with integrated software solutions for fundraising, donor and volunteer management, enabling them to enhance donor relationships, increase retention, and effectively mobilize volunteers to support their missi...

Specialized Consumer Services
251-1K
Founded 2012

Description

  • Lead, coach, and develop onboarding professionals through clear expectations, feedback, and performance support.
  • Oversee the team portfolio to ensure timely product implementation, strong customer engagement, and successful onboarding outcomes.
  • Establish, monitor, and report onboarding metrics while managing capacity, workload, project progress, and resource allocation.
  • Review customer calls and experiences, providing coaching on communication, objection handling, expectation setting, and change management.
  • Identify customer and project risks, guide resolution efforts, and escalate critical issues when necessary.
  • Collaborate with Conversion Project Management, Customer Success, Support, Education, Product, Engineering, and Getting Started teams.
  • Use customer feedback, performance data, and team insights to improve onboarding processes and programs.
  • Translate product capabilities and customer needs into clear onboarding expectations, deliverables, and success measures.
  • Maintain knowledge of Bloomerang products, onboarding practices, and industry trends, and share it with the team.

Requirements

  • 2–3 years of experience leading a customer-facing onboarding, implementation, or professional services team, preferably in SaaS.
  • 1–2 years of experience in a customer-facing SaaS onboarding, implementation, or project management role.
  • Demonstrated ability to coach, develop, inspire, and hold team members accountable.
  • Strong operational and project-management skills, including prioritization and high-volume portfolio management.
  • Excellent written and verbal communication skills for working with customers, teams, cross-functional partners, and leadership.
  • Strong technical aptitude and ability to learn software products, workflows, and concepts quickly.
  • Proactive, solutions-oriented approach to risk identification, issue resolution, and process improvement.
  • Ability to use performance data and customer feedback to evaluate outcomes and guide decisions.
  • Commitment to serving nonprofit organizations.

Benefits

  • Salary range of $81,500–$110,000, with potential discretionary bonus.
  • Fully remote, full-time position within the U.S. and select Canadian provinces.
  • Health, vision, and dental insurance, plus 24/7 healthcare access through HealthiestYou.
  • 20 PTO days, 3 flex days, 4 volunteer days, 12 paid holidays, and paid parental leave.
  • 401(k) employer match.
  • Company-provided equipment shipped to employees.

Interested in this position?

Apply directly on the company website

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