RemoteLeaf Logo
Log in Sign up

Senior Client Success Manager - Strategic Accounts

1 hour, 41 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 63

Description

  • Serve as the primary relationship owner for a portfolio of strategic accounts across onboarding, ongoing management, renewal, and expansion.
  • Align with each client’s business objectives, industry context, and success measures.
  • Lead onboarding and implementation efforts with customized guidance and strategic alignment.
  • Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
  • Monitor account health using data and client insights to identify risks and mitigation strategies.
  • Facilitate enablement sessions that improve product adoption and business outcomes.
  • Partner cross-functionally with Sales, Legal, Finance, Product, and Support to address client needs and influence roadmap priorities.
  • Identify and develop upsell and cross-sell opportunities that align with client goals.
  • Own and execute the renewal process, including forecasting, pricing, approvals, and contract alignment.
  • Coach and mentor less experienced Client Success Managers.

Requirements

  • 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
  • Experience supporting strategic accounts with complex stakeholder landscapes and significant revenue potential.
  • Strong executive presence with experience managing escalations and high-stakes conversations with senior stakeholders.
  • Strong verbal and written communication skills with the ability to influence stakeholders at multiple levels.
  • Experience with contract management and renewals, including work with procurement or legal stakeholders.
  • Familiarity with strategic account planning and enterprise procurement or legal processes.
  • Excellent organizational skills and the ability to manage multiple priorities effectively.
  • High proficiency with Salesforce and related tools for account workflows and data accuracy.
  • Prior eCommerce or eCommerce SaaS experience.
  • Bachelor's degree in business, Marketing, Communications, or a related field (preferred).
  • 5+ years of progressive experience in client-facing roles with increasingly complex and strategic accounts (preferred).
  • Experience supporting client enablement and training and using data-driven insights to guide decisions (preferred).
  • Experience with client success platforms such as Gainsight and with metrics such as NPS, CSAT, and adoption data (preferred).
  • Ability to travel up to 10%.

Benefits

  • Competitive base salary of $75,000-$130,000 per year.
  • 10% discretionary annual bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Generous time off, including 20 days of PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Enhanced parental leave with 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Remote-first work environment with a $65/month internet stipend.
  • Wellness and support resources, including the Calm app and Employee Assistance Program.
  • Tuition assistance, career development opportunities, and charitable contribution matching up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Higher Logic

Strategic Advisor

Higher Logic 251-1K Internet Software & Services

Higher Logic is seeking a Strategic Advisor/Senior Strategic Advisor to manage multiple customers’ online communities and communication platforms, supporting community engagement and platform improvement.

United States Senior Customer Success Manager Product Strategist
11 minutes ago
Array

Client Success Manager

Array 51-250 Capital Markets

Array is hiring a remote-first Client Success Manager to own strategic accounts and drive expansion, retention, and revenue growth across its fintech product suite.

United States Full-time Senior Customer Success Manager
$140k+
1 hour, 6 minutes ago
Abnormal AI

Digital Customer Success Manager, EMEA

Abnormal AI Internet Software & Services

Abnormal AI is hiring a Digital Customer Success Manager to manage a scaled portfolio of enterprise SaaS customers and drive retention, adoption, and value realization through direct and digital engagement.

United Kingdom Full-time Junior Customer Success Manager
CRM JIRA Salesforce
1 hour, 26 minutes ago
Kalepa

Enterprise Client Success Manager (Chicago)

Kalepa 11-50 Insurance

Kalepa is hiring a Growth / Client Success team member to manage post-sale SaaS client partnerships for insurance carriers and drive deployment, adoption, retention, and revenue expansion.

United States Full-time Senior Customer Success Manager
$135k-$190k
1 hour, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers