Client Success Manager

58 minutes ago
Full-time
Senior
Customer and Technical Support
Array

Array

Array specializes in providing embedded finance products that enhance customer engagement and drive revenue growth for its clients, focusing on areas such as credit, identity protection, and offers engine solutions.

Capital Markets
51-250
Founded 2020

Description

  • Manage and grow a portfolio of high-value accounts by understanding client objectives and challenges and executing tailored account strategies.
  • Own the client relationship across deployment, launch, ongoing optimization, expansion, and renewal.
  • Proactively resolve and anticipate client issues to maintain strong account health.
  • Identify, pursue, and lead complex growth opportunities, including expansion into additional Array products.
  • Partner cross-functionally with Product, Marketing, and Deployment teams to deliver customized solutions.
  • Maintain deep knowledge of industry trends, regulatory changes, and market dynamics to serve as a trusted partner.
  • Use AI tools as a default part of how you think, build, and work faster.

Requirements

  • 5+ years of experience in B2B Client Success roles managing strategic accounts.
  • Experience owning a book of accounts with responsibility for client health, retention, and revenue growth of roughly $5+ million in ARR.
  • Proven track record of managing and expanding high-impact, strategic client relationships.
  • Strong interpersonal skills and a history of retaining and growing accounts through excellent client service.
  • Entrepreneurial mindset with a willingness to take ownership of account success.
  • Experience in or knowledge of the financial industry, financial institutions, fintechs, or Credit Services Organizations is preferred.
  • Ability and willingness to use AI to accelerate work.
  • Experience working in the financial sector is preferred.

Benefits

  • Base salary starting at $140,000+, depending on experience.
  • Full medical, dental, and vision coverage with 100% of employee premiums covered and 70% of dependent premiums covered.
  • Unlimited PTO and sick leave, plus 14 company holidays.
  • 100% 401(k) match up to 4% with immediate vesting.
  • Generous parental leave for all parents.
  • $1,000 desk setup subsidy for a remote office.
  • $100/month stipend for wifi and cell phone expenses.
  • Summer Fridays and work anniversary gifts.

Interested in this position?

Apply directly on the company website

Apply Now

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