RemoteLeaf Logo
Log in Sign up

Director, Services Operations & Planning

2 hours, 10 minutes ago
United States
Full-time
Executive
Program Manager
Project and Program Management
Digital Marketing
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 77

Description

  • Own the executive client operations performance package and narrative for ELT, board, and investor reporting.
  • Maintain visibility into operational performance, priorities, risks, and outcomes across the client organization.
  • Translate strategic priorities into operational plans and measurable outcomes with executive leadership.
  • Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline.
  • Establish governance processes to ensure initiatives are strategically aligned and properly resourced.
  • Monitor initiative progress, manage escalations, and keep leadership informed of priorities, dependencies, and risks.
  • Drive cross-functional accountability by tracking commitments, timelines, and outcomes across functional teams.
  • Facilitate alignment across Sales, Client Operations, Product, Marketing, Finance, and other partners to resolve dependencies.
  • Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices.
  • Identify AI-enabled operational opportunities and develop business cases for automation and AI adoption.
  • Lead the principal expert bench and coordinate subject matter expertise for complex initiatives and transformation efforts.
  • Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders.
  • Build strategic content and performance narratives for town halls, operations councils, executive reviews, and board sessions.
  • Partner with the CEO Chief of Staff to coordinate executive messaging, updates, and leadership alignment.

Requirements

  • 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles in technology, SaaS, or complex enterprise environments.
  • Experience leading client-facing teams inside a recurring revenue model and owning renewal outcomes.
  • Proven experience leading cross-functional initiatives and driving operational execution across multiple functions.
  • Strong strategic and analytical skills with the ability to turn complex data and operational insights into actionable plans.
  • Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations.
  • Strong executive communication skills with experience preparing materials for senior leadership or board-level discussions.
  • Ability to influence senior stakeholders and drive accountability across organizational boundaries.
  • Exceptional organizational and program management skills with the ability to manage competing priorities simultaneously.
  • Bachelor’s degree in a related field preferred.
  • Experience in SaaS, commerce technology, or enterprise software environments preferred.
  • Experience working in strategy, consulting, or transformation roles supporting executive leadership preferred.
  • Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs preferred.
  • Up to 10% travel required.

Benefits

  • Expected base salary range of $155,000-$220,000 per year.
  • 15% discretionary bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 days PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Paid parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
  • Remote-first working conditions with a $65/month internet stipend.
  • Access to the Calm app and the Employee Assistance Program.
  • Tuition assistance and career development opportunities.
  • Charitable contribution match up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Relativity Space

Staff Communications Payload Lead Engineer

Relativity Space 251-1K Aerospace & Defense

Relativity Space is hiring a Lead Engineer for the Communications Payload to own the architecture, development, testing, and delivery of a complex communications and compute system for its Interplanetary Sciences Program.

United States Full-time Lead Hardware Engineer Program Manager
$188k-$252k
1 hour, 34 minutes ago
Bloomerang

Business Development Program Manager

Bloomerang 251-1K Specialized Consumer Services

Bloomerang is hiring a BDR Program Manager to strengthen its business development team by building the onboarding, training, and enablement systems that help reps qualify leads, manage pipeline, and book meetings in a high-velocity nonprofit sales environment.

United States Canada Full-time Senior Program Manager Sales Enablement
$120k-$120k
1 hour, 41 minutes ago
ChowNow

Revenue Enablement Program Manager, Client Experience (CX)

ChowNow 251-1K Hotels, Restaurants & Leisure

ChowNow is hiring a remote Revenue Enablement Program Manager, Client Experience (CX) to improve the performance of its Account Management and Support teams by turning go-to-market strategy into measurable customer and revenue outcomes.

United States Full-time Mid Level Program Manager
$90k-$135k
1 hour, 57 minutes ago
Pinterest

Staff Technical Program Manager, Compliance

Pinterest 5K-10K Internet Software & Services

Pinterest is seeking a Senior Technical Program Manager to build and own its AI Compliance program, with a focus on GenAI risk mitigation and aligning engineering execution with global regulatory requirements.

United States Full-time Lead Program Manager
$146k-$300k
Generative AI
2 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers