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Revenue Enablement Program Manager, Client Experience (CX)

1 month ago
United States
Full-time
Mid Level
Program Manager
Project and Program Management
Apply Now
ChowNow

ChowNow

ChowNow is a leading online ordering platform that supports local restaurants by offering 100% commission-free services. They provide branded mobile apps, Facebook ordering, and web ordering to help restaurants retain customer relationships and maximiz...

Hotels, Restaurants & Leisure
251-1K
Founded 2011
$18M raised
View All Jobs 10

Description

  • Partner with CX leadership to identify performance gaps and define enablement priorities tied to retention, expansion, CSAT, and resolution time.
  • Build and execute a quarterly enablement roadmap covering onboarding, product enablement, and ongoing skill development.
  • Design and deliver onboarding and ever-boarding programs for Account Managers and Support reps.
  • Develop scalable enablement assets such as playbooks, talk tracks, guides, and SOPs.
  • Own CX content strategy and governance across knowledge tools, including creation, review, audits, and centralized access to accurate resources.
  • Partner with Product and PMM on new product launches and create new programming for emerging business initiatives.
  • Support Account Management leadership on customer engagement, retention strategies, and expansion conversations.
  • Define, track, and report on success metrics for enablement programs and business impact.
  • Use CX and enablement tools to assess performance, identify coaching opportunities, and improve frontline effectiveness.
  • Iterate programs continuously based on data, feedback, and business outcomes.

Requirements

  • 3+ years of experience in Revenue or CX Enablement.
  • 1-2 years of prior experience in Sales, Account Management, or Customer Success at a SaaS or high-growth technology company is ideal.
  • Proven experience building and scaling enablement programs for Customer Success, Account Management, or Support teams.
  • Experience partnering cross-functionally with Product, PMM, RevOps, and CX leadership.
  • Strong understanding of CX metrics such as CSAT, NPS, retention, expansion, and resolution time.
  • Experience with enablement and CX tools such as LMS, Guru, Gong, Zendesk, or similar ticketing systems.
  • Experience building and leading skills training for Account Managers and Customer Success teams.
  • Excellent executive communication skills and comfort presenting to senior leadership.
  • Strong organizational skills and ability to manage multiple concurrent initiatives without losing quality or velocity.
  • Remote role based in the United States; candidate location must be eligible for employment in a state where ChowNow can hire.

Benefits

  • Estimated base salary of $90,000-$135,000 depending on location and experience.
  • Ongoing training and growth opportunities.
  • Medical, dental, and vision coverage.
  • Mental health coverage and wellness support programs.
  • Unlimited paid vacation.
  • 7 weeks of baby bonding time for all new parents and 8 weeks of paid pregnancy leave.
  • 401(k) matching.
  • Employer-contributing student loan assistance program or continuing education reimbursement program.
  • Employee stock incentive plan.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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