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Director, Product Operations & Planning

1 hour, 4 minutes ago
United States
Full-time
Lead
Program Manager
Product Management
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 65

Description

  • Define, implement, and evolve the Product & Engineering operating model, including planning, governance, and execution rhythms.
  • Lead annual and quarterly planning processes, including OKRs, to align company strategy with team-level execution.
  • Establish and enforce roadmap governance and decision-making frameworks that improve clarity, accountability, and consistency.
  • Build and maintain end-to-end portfolio visibility across initiatives, dependencies, capacity, and resource allocation.
  • Develop and operationalize prioritization frameworks that balance strategic impact, client value, and operational constraints.
  • Ensure product roadmaps remain clear, aligned, and transparent for leadership and key stakeholders.
  • Implement systems, processes, and metrics that improve delivery predictability, throughput, and execution quality.
  • Define and track product and operational performance metrics such as roadmap health, delivery accuracy, cycle time, and dependency risk.
  • Identify systemic risks and inefficiencies and drive continuous improvement across Product and Engineering.
  • Drive cross-functional alignment on priorities, sequencing, and trade-offs across Product, Engineering, Finance, and Commercial teams.
  • Leverage AI to enhance planning, forecasting, operational insights, and workflow automation.
  • Champion adoption of AI-driven tools and processes across Product and Engineering.

Requirements

  • 10+ years of experience in Product Operations, Program Management, Product Management, or related roles in a SaaS or technology environment.
  • Proven experience building and scaling product operating models or planning functions that improve execution predictability and organizational alignment.
  • Demonstrated success leading annual and quarterly planning processes, including OKRs, across cross-functional teams.
  • Strong cross-functional leadership skills with the ability to influence senior stakeholders and drive alignment on priorities and trade-offs.
  • Experience defining and operationalizing metrics that improve delivery outcomes, roadmap transparency, and organizational effectiveness.
  • Demonstrated ability to translate strategy into scalable systems, processes, and measurable business outcomes.
  • Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA a plus.
  • Experience in high-growth or scaling SaaS organizations (preferred).
  • Familiarity with portfolio management and prioritization frameworks (preferred).
  • Experience integrating AI tools into operational workflows to drive efficiency and insight generation, including tools such as ChatGPT, Copilot, or Claude.
  • Strong business and financial acumen, including understanding of investment trade-offs and resource allocation.
  • Executive presence with the ability to communicate complex ideas clearly and concisely to senior leadership.
  • Travel up to 10%.

Benefits

  • Base salary range of $180,000-$245,000 per year.
  • 15% discretionary bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package with 20 days of PTO, 9 company-paid holidays, 2 floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day.
  • 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
  • Access to the Calm app and the Employee Assistance Program.
  • $65/month remote work stipend for internet.
  • Tuition assistance and career development opportunities.
  • Charitable contribution match up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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