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Client Success Engineer - Implementation

2 hours, 54 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
E-commerce FTP HTML JSON REST API SOAP XML
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 54

Description

  • Participate in technical discovery and solution design during late-stage sales cycles.
  • Create implementation plans and technical documentation to guide delivery.
  • Lead technical configuration of the platform for new clients and ensure a smooth handoff from sales to implementation.
  • Support API integrations, product feed setup, and troubleshooting during onboarding and expansion.
  • Provide technical recommendations to optimize platform usage and align with client goals.
  • Serve as the primary technical point of contact for strategic clients during onboarding and post-launch.
  • Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution.
  • Deliver tailored training and technical enablement sessions to client stakeholders.
  • Maintain proactive communication with both technical and non-technical client contacts.
  • Contribute to internal knowledge sharing through documentation, cross-training, and resource development.

Requirements

  • 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
  • Fluent in both written and spoken English.
  • Familiarity with product data feed formats including XML, TXT, CSV, and JSON, and with FTP protocols.
  • Strong working knowledge of Excel and HTML.
  • Experience managing multiple complex client projects simultaneously.
  • Strong problem-solving skills with a client-focused mindset.
  • Excellent communication and presentation skills for both technical and non-technical audiences.
  • Strong documentation and process development abilities.
  • Experience delivering software training content.
  • Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
  • Bachelor's degree in computer science, Information Technology, or a related field (preferred).
  • 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering (preferred).
  • Additional language proficiency (preferred).
  • Expertise in API integrations, including REST and SOAP, and troubleshooting complex technical issues (preferred).
  • Experience working with enterprise clients and/or in the e-commerce industry (preferred).
  • Familiarity with remote-based training tools (preferred).
  • Up to 10% travel required.

Benefits

  • Base salary range of $55,000-$85,000 per year.
  • Discretionary annual bonus of 10% of base salary for this non-sales role.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive PTO and leave package, including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Remote-first work environment with a $65/month internet stipend.
  • Access to the Calm app and the Employee Assistance Program.
  • Tuition assistance and career development opportunities.
  • Charitable contribution match up to $250 per year.
  • Additional coverage including accident, critical illness, hospital indemnity, pet insurance, legal assistance, identity theft insurance, and life insurance at 2x salary.

Interested in this position?

Apply directly on the company website

Apply Now

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