Customer Experience Specialist

2 hours, 22 minutes ago
Full-time
Entry Level
Customer and Technical Support
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own customer interactions from start to finish across chat, email, phone, and social channels.
  • Resolve customer issues with empathy and care to create positive service experiences.
  • Navigate internal tools efficiently while maintaining a human, customer-focused approach.
  • Share customer insights and recurring issues to help improve the overall experience.
  • Become a product expert so you can guide customers authentically and accurately.
  • Support customer loyalty by delivering warm, polished, and consistent interactions.
  • Contribute to a culture of ownership, autonomy, and continuous improvement.

Requirements

  • UK-based with the ability to work remotely.
  • Ability to travel to Leeds or Manchester for occasional in-person meetings and team gatherings.
  • Comfort adopting new tools to improve service delivery.
  • Strong empathy and the ability to build loyalty through authentic customer interactions.
  • Full ownership of outcomes and the ability to anticipate customer needs.
  • Adaptability and calm performance in a changing environment.
  • Interest in becoming a product expert and learning about Quince’s categories.
  • Experience or interest in customer service, quality, training, workforce management, or team leadership is a plus.
  • Ability to participate in a set-schedule role with guaranteed hours.
  • Successful completion of a background check is required for employment.

Benefits

  • Pay range of £16.50–£17 GBP per hour.
  • Monthly performance bonus.
  • 3-week paid training and onboarding.
  • Increases every 6 months until 2 years.
  • Set schedule with guaranteed hours.
  • Referral bonuses of up to £800.
  • Remote work with occasional in-person team gatherings.
  • Bonus and equity may be available for eligible roles.

Interested in this position?

Apply directly on the company website

Apply Now

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