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Implementation Project Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Apply Now
Riskified

Riskified

Riskified is a leading eCommerce fraud prevention company that guarantees chargeback protection and enables a seamless shopping experience for merchants worldwide.

Internet Software & Services
251-1K
Founded 2012
View All Jobs 11

Description

  • Own the full lifecycle of customer onboarding projects from kickoff through 30 days post–go-live.
  • Serve as the single point of accountability for project delivery, timelines, and outcomes.
  • Build and manage detailed project plans, including dependencies across multiple teams.
  • Enforce a standardized Go-Live Checklist to ensure readiness for high-value accounts.
  • Act as the central communication hub across internal teams, sharing status, risks, and next steps.
  • Partner with Sales and Integration teams on merchant-facing onboarding communication and technical requirements.
  • Proactively identify, document, and escalate project risks and blockers.
  • Track and drive resolution of data and integration-related issues across teams.
  • Lead Go/No-Go decision meetings and present readiness status and final recommendations to leadership.
  • Ensure a smooth transition to Merchant Health and TAM teams after go-live, including open items and operational readiness.

Requirements

  • 3–5 years of experience managing complex, technical, multi-stakeholder projects.
  • Strong attention to timelines and dependencies.
  • Ability to clearly and proactively communicate with both technical and non-technical audiences.
  • A highly accountable, proactive approach with confidence to lead without direct authority.
  • Strong understanding of APIs, data flows, and technical integrations.
  • Ability to facilitate conversations with engineering and data teams.
  • Proven ability to balance competing priorities and influence decision-making.
  • Ability to push back when needed.
  • Highly detail-oriented, with a focus on validating outcomes, not just tracking progress.

Benefits

  • Base salary range of $90,000–$110,000 for candidates in New York City.
  • Bonus target for all full-time regular employees.
  • Eligibility to receive stock-based awards.
  • Hybrid remote and in-office work arrangement for the NYC team.
  • Fully covered medical, dental, and vision insurance from day one.
  • 401(k) with matching and commuter benefits.
  • Professional development support, including global onboarding, sales bootcamp, skills-based courses, full access to Udemy, and lunch & learns.
  • Wellness and community perks such as catered lunch, a stocked kitchen, team events, happy hours, birthday celebrations, yoga, pilates, soccer league, wellness classes, volunteering opportunities, and company swag.

Interested in this position?

Apply directly on the company website

Apply Now

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