Customer Service Associate (Patient Outreach)

1 day, 9 hours ago
Full-time
Junior
Customer and Technical Support
Rightangled

Rightangled

Rightangled operates as an online pharmacy that focuses on providing affordable, reliable, and fast access to personalized healthcare products, including weight management medications, with options for express delivery and local pick-up.

Health Care Providers & Services
11-50

Description

  • Conduct outbound calls to patients in a professional and empathetic manner.
  • Build and maintain positive relationships with patients.
  • Support patient retention initiatives through proactive outreach.
  • Generate and send follow-up emails and other patient communications.
  • Gather patient feedback and accurately record information in company systems.
  • Resolve basic patient queries and escalate issues where appropriate.
  • Maintain accurate records of all interactions and communications.
  • Collaborate with internal teams to ensure a positive patient experience.
  • Work toward individual and team performance targets.

Requirements

  • Minimum 1 year of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organisational abilities.
  • Ability to build rapport and communicate confidently over the phone.
  • Comfortable working toward targets and performance metrics.
  • Strong time management skills and ability to work independently.
  • Reliable internet connection and a suitable remote working environment.
  • Access to a laptop or computer and a headset for daily communications.
  • Fluent English communication skills preferred.
  • Bilingual or multilingual candidates are highly desirable, particularly those fluent in French, Spanish, or Dutch.
  • Experience in healthcare, pharmacy, patient support, or customer retention is advantageous.

Interested in this position?

Apply directly on the company website

Apply Now

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