Customer Service (Nightshift)

3 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Provide exceptional customer service to clients during night hours.
  • Manage inbound and outbound calls efficiently.
  • Assist with admissions and pre-admission processes.
  • Update and maintain client records in the CRM database.
  • Communicate timely and effectively with clients and internal teams.
  • Coordinate with referral sources and families regarding client needs.
  • Ensure compliance with company standards and procedures.
  • Address emergency situations swiftly and effectively.

Requirements

  • Excellent verbal and written communication skills.
  • Proven experience in a call center environment.
  • Familiarity with CRM and EMR systems.
  • Strong attention to detail and organizational abilities.
  • Ability to work independently during night hours.
  • Reliable and adaptable to a dynamic work environment.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.
  • Full-time night shift schedule (9pm-5am EST).

Interested in this position?

Apply directly on the company website

Apply Now

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