Customer Service Representative | Remote | LATAM Only | 89001

2 hours, 15 minutes ago
Full-time
Entry Level
Customer and Technical Support
Remote Talent Latam

Remote Talent Latam

Remote Talent Latam is a remote staffing agency that specializes in recruiting and managing qualified remote workers from Latin America. We absorb the risks for businesses and provide human resources services to help them grow without the stress of fin...

Professional Services
51-250
Founded 2017

Description

  • Respond promptly to customer inquiries, primarily through a ticketing system and occasionally by phone.
  • Troubleshoot and resolve customer issues efficiently.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Keep accurate records of customer interactions and case details.
  • Communicate with team members through Slack and email when needed.
  • Stay organized while managing multiple customer requests and tickets each day.
  • Provide feedback to help improve internal processes and the customer experience.

Requirements

  • Minimum 1 year of experience; entry-level candidates are welcome.
  • Strong written and verbal English communication skills.
  • Comfortable working independently for most of the day.
  • Familiarity with Zendesk or a similar ticketing system.
  • Experience with Google Sheets and Google Docs.
  • Strong attention to detail and problem-solving skills.
  • Ability to stay calm and professional under pressure.
  • Must reside in a LATAM country.
  • Resume must be submitted in English.

Benefits

  • Salary of $1,100 USD per month.
  • Monday to Friday schedule, 8:30 AM to 5:30 PM ET, with some flexibility.
  • US holidays off.
  • 2 weeks of PTO.
  • Internal recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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