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Case Manager - TALENT POOL

3 hours, 55 minutes ago
South Africa
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 76

Description

  • Serve as the primary point of contact for families and RBTs during active services.
  • Coordinate scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
  • Communicate proactively with parents, caregivers, and staff to address concerns quickly.
  • Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to keep cases running smoothly.
  • Order client materials and manage spending within assigned client budgets.
  • Develop working knowledge of CentralReach and provide first-line support for system questions and troubleshooting.
  • Escalate system issues when needed and follow through to resolution.
  • Monitor active cases for retention risks and implement proactive solutions.
  • Maintain accurate case documentation and keep case information up to date.
  • Build strong relationships with families and staff while delivering high-quality customer service.

Requirements

  • Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
  • Strong communication and interpersonal skills for managing sensitive situations professionally.
  • Excellent problem-solving and conflict-resolution abilities.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities.
  • Ability to work independently and take ownership of assigned cases.
  • Experience providing high-level customer service in a fast-paced environment.
  • Ability to work U.S. hours, 9 AM to 5 PM EST.
  • Remote work location in South Africa.
  • Familiarity with CentralReach is preferred.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.
  • Full-time employment.
  • Salary paid in South African Rand (ZAR).

Interested in this position?

Apply directly on the company website

Apply Now

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