RemoteLeaf Logo
Log in Sign up

Client Experience Specialist

3 weeks ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Salesforce
Apply Now
InfoTrack US

InfoTrack US

InfoTrack US provides a technology platform that integrates with leading case management systems to automate court filing and service tasks for law firms, streamlining workflows and enhancing efficiency in the legal industry.

Internet Software & Services
51-250
Founded 2000
View All Jobs 7

Description

  • Guide clients through the One Legal platform to complete tasks.
  • Respond to and resolve client inquiries through clear verbal and written communication.
  • Maintain accurate client records in Salesforce.
  • Advocate for clients by reviewing materials and sharing feedback with internal teams.
  • Represent the client voice to help influence product improvements.
  • Solve problems efficiently to ensure a high-quality client experience.
  • Collaborate with managers to meet corporate goals and key performance indicators.
  • Embrace new technology and suggest process improvements to improve service and efficiency.
  • Assist in onboarding new team members.
  • Support de-escalation efforts and follow company policies and guidelines.

Requirements

  • 2+ years of experience in Customer Support, with call center experience preferred.
  • 2+ years of experience working with CRM systems; Salesforce experience preferred.
  • Experience in SaaS, especially legal services, is a plus.
  • Experience optimizing telephonic support systems; DialPad experience preferred.
  • 1+ years of legal or litigation support experience preferred.
  • High school diploma required; advanced studies or equivalent work experience valued.
  • Strong verbal and written communication skills.
  • Ability to multitask, stay composed under pressure, and demonstrate empathy in client interactions.
  • Open to coaching, curious, and committed to continuous learning.

Benefits

  • Starting base pay of $20.00 - $27.00 per hour.
  • 401(k) match.
  • Medical, dental, and vision insurance.
  • Employer-funded short-term and long-term disability, life, and AD&D insurance.
  • 20 days of paid time off.
  • 11 paid holidays.
  • “Be Me Time” for mental health, recharging, and volunteering.
  • Matching gift program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Creditstar Group

Danish-Speaking Customer Success Specialist.

Creditstar Group 51-250 Banks

Creditstar Group is hiring a Danish-Speaking Customer Success Specialist to support DK customers with customer service, loan administration, and compliance in its fast-growing international fintech operation.

Norway Poland Spain Sweden Estonia Finland Full-time Junior Customer Success
$3k-$3k
1 hour, 56 minutes ago
Libra Solutions

Case Coordinator

Libra Solutions 51-250 Specialized Consumer Services

Libra Solutions is hiring a remote-in-Arizona Case Coordination Representative to manage personal injury case coordination and funding decisions while supporting attorneys, medical providers, and clients.

United States Full-time Junior Customer Success Project Coordinator
1 hour, 56 minutes ago
Salvo Health

Licensed Clinical Social Worker, Remote

Salvo Health 11-50 Health Care Providers & Services

Salvo Health is hiring an experienced LCSW/LICSW to provide virtual psychosocial support and care coordination for patients with chronic gut health and metabolic conditions.

United States Full-time Junior Customer Success
1 hour, 56 minutes ago
Insider

Solution Architect - US

Insider Internet Software & Services

Insider One is hiring a Solution Architect to support partner onboarding and technical implementation for its marketing and customer engagement platform.

United States Full-time Senior Customer Success Solutions Architect
CSS HTML JavaScript jQuery REST API XML
2 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers