Customer Success Manager III

3 hours, 38 minutes ago
Full-time
Mid Level
Customer and Technical Support
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised

Description

  • Manage a portfolio of district and school customers independently and develop strategic account plans.
  • Guide customers through onboarding, implementation, engagement, adoption, renewal, and retention.
  • Partner with Sales on account growth, upselling, cross-selling, and expansion opportunities.
  • Identify, document, report, and escalate customer risks and potential churn.
  • Lead complex customer success initiatives and serve as an escalation point for sophisticated customer challenges.
  • Resolve product order issues in partnership with logistics teams.
  • Educate customers on product features, benefits, and deployed hardware.
  • Gather customer feedback and communicate product improvement opportunities to development teams.
  • Mentor internal teams and serve as a subject matter expert on customer success strategies and product support.
  • Contribute to thought leadership and customer or industry events when appropriate.

Requirements

  • 3–5 years of Customer Success experience.
  • Strong understanding of the K–12 education competitive landscape.
  • Experience developing customer success strategies, with business development and negotiation skills.
  • Proven record of meeting or exceeding goals and delivering customer outcomes.
  • Strong organizational, analytical, detail-oriented, and efficiency skills in goal-oriented environments.
  • Excellent interpersonal, written, presentation, and verbal communication skills.
  • Experience with a SaaS education company preferred.
  • Ability to work independently and manage multiple complex tasks.
  • Ideally located in the Eastern or Central U.S. time zone.
  • Must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • Base salary of $61,800–$75,000, varying by location, plus bonuses for meeting CSM targets.
  • Remote work opportunity.
  • Medical, prescription, dental, vision, and telehealth coverage.
  • Health Savings and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation, sick time, and 12 paid holidays.
  • Parental leave, including up to 14 paid weeks, and Milk Stork program.
  • Tuition reimbursement, life and disability insurance, well-being programs, and employee assistance services.

Interested in this position?

Apply directly on the company website

Apply Now

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