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Customer Success Manager III

1 week, 1 day ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised
View All Jobs 9

Description

  • Manage a portfolio of district and school customers independently and develop strategic account plans.
  • Guide new customers through onboarding and drive ongoing product and hardware adoption.
  • Build customer relationships and ensure positive experiences throughout onboarding, engagement, and renewal.
  • Partner with Sales on account growth, upselling, cross-selling, and expansion opportunities.
  • Identify, document, report, and escalate customer risks while addressing potential churn.
  • Lead complex customer success initiatives and serve as an escalation point for sophisticated customer challenges.
  • Resolve product order issues in partnership with logistics teams.
  • Collect customer feedback and communicate product improvement opportunities to product development teams.
  • Develop customer engagement strategies and provide product, industry, and customer success guidance.
  • Mentor internal teams and represent Renaissance at customer and industry events as needed.

Requirements

  • 3–5 years of Customer Success experience.
  • Strong understanding of the K–12 education competitive landscape.
  • Strong organizational, analytical, detail-oriented, and prioritization skills.
  • Customer success strategy expertise, including business development and negotiation skills.
  • Excellent interpersonal, written, presentation, and verbal communication skills.
  • Proven record of meeting or exceeding goals and delivering customer outcomes.
  • Experience managing complex accounts, multiple priorities, and territory-wide customer strategies.
  • Experience with a SaaS education company preferred.
  • Ability to work in the MST or PST time zone preferred for this multi-state territory.
  • Authorization to work for any U.S. employer; visa sponsorship is not available.

Benefits

  • Base salary of $61,800–$75,000, with an additional bonus tied to CSM targets.
  • Medical, prescription, dental, vision, and telehealth benefits.
  • Health Savings and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation, sick time, and 12 paid holidays.
  • Parental leave totaling 20 weeks, including 14 weeks paid, plus Milk Stork program.
  • Tuition reimbursement, life and disability insurance, and employee assistance programs.

Interested in this position?

Apply directly on the company website

Apply Now

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