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Customer Success Manager II

2 hours, 9 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised
View All Jobs 5

Description

  • Independently manage a portfolio of district and school accounts across assigned territories.
  • Develop proactive customer strategies based on segmentation, goals, and objectives.
  • Ensure customers have a positive experience throughout their lifecycle with Renaissance.
  • Identify, document, and escalate customer risks appropriately.
  • Collaborate with Sales, Customer Support, and Customer Education to support customers.
  • Lead strategic customer conversations to align product value with customer goals.
  • Drive product adoption strategies and scalable solutions for common customer challenges.
  • Analyze customer feedback and success metrics and share actionable insights with CS leadership.
  • Execute retention strategies by monitoring accounts for dissatisfaction and churn risk.
  • Support onboarding to ensure new customers transition smoothly.
  • Provide mentorship on customer success best practices and serve as a subject matter expert.

Requirements

  • 2-3 years of experience in Customer Success required.
  • Strong understanding of the K-12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented thinking skills.
  • Excellent customer success strategy, business development, and negotiating skills.
  • Strong interpersonal, written, presentation, and oral communication skills.
  • Proven track record of meeting or exceeding goals and delivering outcomes to customers.
  • Experience within a SaaS education company preferred.
  • Ability to reside in or around Chicago, IL, preferred for coverage of Chicago Public Schools.
  • Must be authorized to work for any employer in the United States.
  • CSM I, II, or III level may be assigned based on experience and background.

Benefits

  • Base salary range of $56,100 - $77,200.
  • Additional bonus opportunity for hitting Customer Success Manager targets.
  • World-class health benefits including medical, prescription, dental, vision, and telehealth.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation and sick time off plus 12 paid holidays.
  • Parental leave of 20 total weeks with 14 weeks paid, plus Milk Stork program.
  • Tuition reimbursement, life and disability insurance, and well-being and Employee Assistance Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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