Product Operations Manager

4 weeks ago
Full-time
Senior
Product Management
RemotePass

RemotePass

RemotePass provides a comprehensive solution for hiring, onboarding, and managing global teams, ensuring compliance with international payroll and benefits while facilitating contractor management and employee relocation.

Professional Services
51-250
Founded 2020

Description

  • Embed with teams across Employee Experience, Payroll, Finance, Legal, and Client Success to understand workflows and pain points.
  • Map complex end-to-end operational processes, including handoffs, SLAs, edge cases, and failure points.
  • Identify tasks that should be automated, removed, improved, or handled manually, and choose the best solution approach.
  • Build and maintain the internal Ops platform by creating automations and new workflows.
  • Design and configure workflow templates, ticket templates, and agent prompts by country and process type.
  • Use AI coding assistants, no-code builders, and automation tools such as Retool, Bubble, Zapier, and n8n to ship solutions.
  • Write engineering specs only when backend work is required, such as API endpoints, database changes, or infrastructure updates.
  • Own the internal tools product roadmap and prioritize work based on operational impact, ticket reduction, time saved, and error rates.
  • Monitor live automations and AI agents, and iterate on their logic and prompts using performance data.

Requirements

  • 5-7 years of experience in operations or product roles.
  • Hands-on experience building internal tools, automations, or AI-powered workflows.
  • Background in HR tech, payroll, or fintech is strongly preferred.
  • Proven track record of shipping tools or automations that solved real operational problems.
  • Experience with AI agents and prompt engineering for document processing, follow-ups, data extraction, and decision support.
  • Technical fluency with APIs, webhooks, automation logic, and database concepts.
  • Experience working with platforms like Zendesk, HubSpot, or similar tools in an operations context.
  • Strong documentation skills for cases where engineering involvement is needed.
  • Ability to work with EMEA timezone overlap.
  • Experience building with AI coding assistants and no-code agents is a bonus.

Benefits

  • Work from anywhere.
  • Paid time off (PTO).
  • Premium health insurance.
  • Opportunities for professional growth and development.
  • Dynamic and collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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