Onboarding Operations Lead

2 hours, 37 minutes ago
Full-time
Lead
Operations
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised

Description

  • Investigate and resolve complex operational challenges across global onboarding and mobility operations.
  • Serve as the first-line escalation owner for operational issues and partner with stakeholders to reach timely, sustainable resolutions.
  • Collaborate with the manager to deliver projects focused on operational improvement, workflow automation, system optimization, and post-implementation measurement.
  • Observe onboarding and mobility workflows and recommend system enhancements, automation opportunities, and tooling improvements to Product and Engineering teams.
  • Support onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
  • Design and implement improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
  • Analyze and execute technical and automation improvements in onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
  • Contribute to the continued refinement and maturity of globally managed onboarding and mobility processes.
  • Partner with cross-functional teams, including Product, Engineering, and IT, to translate operational needs into system or automation enhancements.

Requirements

  • Experience supporting global leadership teams in both large organizations and high-growth environments.
  • Demonstrated ability to operate independently in a global operations environment with strong ownership and autonomy.
  • Strong operational expertise across a wide range of countries and regions.
  • Analytical mindset with excellent problem-solving abilities.
  • Experience supporting cross-functional HR lifecycle operations such as onboarding, mobility, and transitions in a global environment.
  • Experience translating operational requirements into system or automation enhancements in partnership with Product, Engineering, or IT teams.
  • Strong technical expertise in HR and operations systems, including hands-on exposure to workflow automation, system configuration, and integrations.
  • Strong focus on SLAs, operational metrics, and performance outcomes.
  • Excellent communication, influencing, conflict management, and negotiation skills.
  • High proficiency in English, both written and spoken.
  • Comfort working asynchronously in distributed teams.
  • Experience managing and delivering projects from initiation through execution.
  • Preferred: ability to take initiatives from early exploration through to sustainable delivery.
  • Preferred: experience innovating and optimizing processes through automation and systems improvements.

Benefits

  • Annual salary range of $35,250 to $89,250 USD.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

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