Associate, Payroll Client Services - Sat- Wed - AMER

1 hour, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised

Description

  • Serve as the primary point of contact for payroll-related inquiries via email, live chat, and video calls.
  • Provide advanced support for complex payroll issues while prioritizing customer satisfaction.
  • Partner with Customer Experience, Payroll Operations, Benefits, Tax, and Finance teams to deliver timely and accurate resolutions.
  • Work within strict service level agreements (SLAs) to ensure payroll cases are handled efficiently.
  • Create and update documentation to strengthen team knowledge and support.
  • Participate in shadowing sessions and knowledge-sharing activities to improve collaboration.
  • Resolve escalated customer issues promptly by coordinating across internal teams.
  • Support clients throughout their journey with responsive and thorough payroll service.

Requirements

  • Experience in a payroll customer service role.
  • Strong understanding of payroll regulatory requirements, including advanced knowledge in specific jurisdictions.
  • Excellent problem-solving skills and a strong commitment to customer satisfaction.
  • Superior written and verbal communication skills.
  • Experience using customer support platforms such as Zendesk.
  • Experience with collaboration tools such as Slack and Notion.
  • Ability to work effectively in a team-oriented environment with diverse stakeholders.
  • Ability to manage multiple priorities.
  • Interest in continuously learning and expanding payroll expertise.
  • Application and CV must be submitted in English; a PDF CV is preferred, and a LinkedIn profile may be submitted instead if no current CV is available.

Benefits

  • Annual base salary range of $19,650 to $44,200 USD.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async work environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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