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Operations & Client Success Manager | LATAM Only | 81169

2 months ago
Nicaragua, Latin America
Contract
Senior
Customer Success Manager
Customer and Technical Support
Asana ClickUp Facebook Ads Monday.com Trello
Apply Now
Remote Talent Latam

Remote Talent Latam

Remote Talent Latam is a remote staffing agency that specializes in recruiting and managing qualified remote workers from Latin America. We absorb the risks for businesses and provide human resources services to help them grow without the stress of fin...

Professional Services
51-250
Founded 2017
View All Jobs 13

Description

  • Own the client relationship from onboarding through renewal, serving as the primary point of contact and liaison with the founder.
  • Monitor campaign and content performance, identify issues early, and coordinate internal teams to resolve them.
  • Provide proactive reporting and regular client updates on performance and progress.
  • Build trusted client relationships, manage expectations, navigate difficult conversations, and identify upsell opportunities.
  • Build, document, and continuously improve SOPs across all service lines.
  • Identify operational inefficiencies and implement scalable systems and automations using tools such as GoHighLevel and Slack.
  • Own onboarding workflows, project management processes, internal documentation, and team accountability.
  • Create the operational infrastructure needed to support the agency’s continued growth.
  • Manage and coordinate the current team and, as the agency grows, oversee additional team members.
  • Set clear expectations, facilitate regular check-ins, monitor performance, and ensure deadlines and quality standards are met.

Requirements

  • 3+ years of experience in Client Success, Account Management, Agency Operations, Project Management, or a similar client-facing leadership role.
  • Marketing agency experience is strongly preferred.
  • Exceptional written and verbal English communication skills.
  • Confidence leading client meetings and difficult conversations.
  • Strong relationship management and commercial instincts, with the ability to retain accounts and identify growth opportunities.
  • Proven experience creating SOPs, building operational systems, and improving internal processes.
  • Strong organizational and project management skills with the ability to manage multiple clients and priorities simultaneously.
  • Experience managing small remote teams and driving accountability and performance.
  • Hands-on experience with GoHighLevel (HighLevel).
  • Experience managing or supporting Meta Ads campaigns.
  • Experience using project management platforms such as ClickUp, Monday.com, Trello, or Asana.
  • Comfort working independently in a fast-paced, entrepreneurial environment with strong asynchronous communication habits.
  • High integrity, ownership mentality, reliability, and alignment with the company’s values.

Benefits

  • Full-time position, Monday to Friday, aligned to PST hours.
  • Salary of 2,500 - 3,000 USD per month.
  • 100% remote role open to candidates based in LATAM.
  • Independent contractor arrangement.
  • PTO and U.S. holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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