Client Success Manager | Remote | LATAM Only | 88136

1 day, 15 hours ago
Full-time
Junior
Customer and Technical Support
Remote Talent Latam

Remote Talent Latam

Remote Talent Latam is a remote staffing agency that specializes in recruiting and managing qualified remote workers from Latin America. We absorb the risks for businesses and provide human resources services to help them grow without the stress of fin...

Professional Services
51-250
Founded 2017

Description

  • Serve as the primary point of contact for 20-25 small business clients across email, text, and virtual meetings.
  • Create concise monthly Loom updates reviewing Google Analytics, Search Console, Google Ads, and organic ranking trends.
  • Triage client requests, resolve operational blockers, and manage task assignments in ClickUp.
  • Review campaign performance to identify upsell and service expansion opportunities aligned with client goals.
  • Advise clients on campaign direction and provide constructive pushback when needed to stay aligned with best practices.
  • Maintain handoff documentation, project tracking, and feedback loops with internal operations and paid media teams.
  • Support client retention and continuity by ensuring accounts receive responsive communication and high-touch management.
  • Work closely with the Agency Owner on account management operations and process improvement.

Requirements

  • 2+ years of client-facing experience in account management, client success, or client services.
  • Experience in a digital marketing agency environment is preferred.
  • Comfort discussing SEO, paid search (Google Ads), and website performance concepts.
  • Near-native written and spoken English skills.
  • Ability to lead virtual meetings with U.S. small business owners in a warm, confident manner.
  • Strong attention to detail and an owner's mentality.
  • Experience with Google Workspace, analytics dashboards, and project management tools like ClickUp.
  • Background in managing client communications and account workflows is preferred.

Benefits

  • Competitive monthly compensation starting at $2,500, negotiable based on experience and fit.
  • Bi-weekly payments via Wise.
  • 100% remote work from anywhere in Latin America.
  • Opportunity to work closely with the Agency Owner on SOPs and process building.
  • Clear leadership trajectory toward leading and scaling an internal account management team.

Interested in this position?

Apply directly on the company website

Apply Now

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