German Speaking Customer Agent for Online Marketplace - Work Remote In Greece

6 hours, 38 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality customer support for a global online marketplace.
  • Assist customers with product listings, order tracking, returns, and digital payments.
  • Resolve complex consumer disputes while supporting customer satisfaction and brand loyalty.
  • Collaborate with international teams to improve support workflows and meet service level agreements.
  • Maintain accurate records of customer interactions in internal systems.
  • Represent the client as a brand ambassador across customer service interactions.
  • Stay current on e-commerce trends and retail policies to provide accurate information.

Requirements

  • Native or fluent German spoken and written is mandatory.
  • Valid EU passport is mandatory to work within the European Union.
  • Strong communication skills and interest in the retail industry.
  • Previous experience in customer-facing roles is a significant advantage.
  • Proficiency with computer systems and digital multitasking.
  • Ability to adapt to a remote work environment while staying professional and goal-oriented.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, transfer, and initial hotel accommodation.
  • Attractive monthly performance bonus.
  • 13th and 14th salary payments.
  • Ongoing career development and professional support.

Interested in this position?

Apply directly on the company website

Apply Now

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