Customer Support Specialist

7 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Respond to customer queries by email, live chat, and phone in a warm and clear manner.
  • Troubleshoot customer problems and follow issues through to a proper resolution.
  • Keep accurate notes and update customer records in the CRM.
  • Flag recurring issues and share ideas to improve the customer experience.
  • Work closely with other teams to help customers get the answers they need.
  • Serve as the first point of contact for customers needing support.

Requirements

  • Experience in a customer service or support role.
  • Excellent written and spoken English.
  • Familiarity with help desk or CRM tools.
  • A calm and patient approach to problem solving.
  • A reliable internet connection and a quiet space to work.
  • Ability to work 09:00 to 17:00 UK time, Monday to Friday.
  • Based in South Africa for a fully remote role supporting UK customers.

Benefits

  • Salary of R16,000 to R22,000 per month, depending on experience.
  • Fully remote work from home in South Africa.
  • Working hours aligned to 09:00 to 17:00 UK time, Monday to Friday.
  • Real training to support your development.
  • Supportive team environment.
  • Stability of working with an established UK employer.

Interested in this position?

Apply directly on the company website

Apply Now

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