German Customer Care for Top Consumer Brand (Remote) | Paid Relocation to Greece

6 hours ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Handle customer inquiries from German-speaking customers via calls, chats, and phone.
  • Resolve customer complaints professionally to maintain high customer satisfaction.
  • Accurately document customer interactions in the CRM system.
  • Collaborate with internal teams to improve product support and customer service processes.

Requirements

  • Native-level fluency in German, both written and spoken.
  • Minimum English proficiency at B2 level.
  • Strong communication and problem-solving skills.
  • Comfortable using computers and willing to learn new software tools.
  • Ability to work in a team-oriented environment.
  • Willingness to relocate and live in Greece.
  • Italian speaker mentioned in the posting, though the role itself is for a German-speaking candidate.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year, including a 13th and 14th salary.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Continuous support before and during relocation to Greece.
  • Fully paid training.
  • Health insurance.
  • Stable career development opportunities within a multinational conglomerate.

Interested in this position?

Apply directly on the company website

Apply Now

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