Senior HR Compliance & Escalations Specialist – EMEA

50 minutes ago
Full-time
Senior
Operations
Remote People

Remote People

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Professional Services
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Description

  • Own complex employee and client HR escalations from assessment through compliant resolution.
  • Provide guidance on contracts, leave, benefits, payroll queries, employee relations, and offboarding.
  • Assess employment risk and resolve high-priority cases, involving specialist teams when necessary.
  • Apply employment-practice knowledge across EMEA, particularly Spain, France, and Germany.
  • Lead sensitive employee and client conversations and de-escalate concerns.
  • Coordinate with Payroll, Legal, Compliance, Operations, and external providers.
  • Manage ticket and email case queues, prioritizing urgent issues and meeting service levels.
  • Identify recurring issues and develop SOPs, knowledge-base content, and process improvements.
  • Coach junior support team members on complex cases and case-ownership practices.
  • Maintain accurate, audit-ready case documentation.

Requirements

  • 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services, or employment-compliance experience in multi-country EMEA environments.
  • Strong hands-on knowledge of employment compliance and employee lifecycle processes; Spain, France, and Germany experience strongly preferred.
  • Experience independently resolving complex cases involving contracts, leave, payroll, benefits, terminations, employee relations, or compliance.
  • Ability to de-escalate sensitive employee and client situations with clear, calm, empathetic communication.
  • Experience with ticket-based HR support, case queues, SLAs, quality standards, and competing priorities.
  • Ability to assess employment risk and determine when to involve Legal, Payroll, or local providers.
  • Strong stakeholder-management and cross-functional coordination skills.
  • Experience improving HR processes through root-cause analysis, SOPs, knowledge management, or workflow automation.
  • Excellent written and spoken English; additional European languages are a plus.
  • Experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, or Intercom.
  • Ability to work independently in a fast-paced, fully remote environment.

Benefits

  • Competitive salary.
  • Asynchronous working environment.
  • Remote-first or hybrid work arrangement, depending on the role.
  • Ability to work abroad for a short period.
  • Growth opportunities within the company.
  • Necessary hardware provided to new joiners.

Interested in this position?

Apply directly on the company website

Apply Now

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