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Customer Care Associate - LATAM

16 hours, 45 minutes ago
Remote
Full-time
Entry Level
Customer Support
Customer and Technical Support
CRM
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 21

Description

  • Resolve assigned tickets each week across multiple Remote verticals using email and live messaging channels.
  • Respond to standard tickets within agreed Service Level times to meet productivity and SLA expectations.
  • Maintain high attention to detail while advocating for and improving the customer journey.
  • Collaborate closely with Customer Success, cross-vertical operational teams, and Sales to resolve issues and surface customer feedback.
  • Use CRM tools to manage customer interactions and support workflows.
  • Take ownership of customer issues, escalate or route complex cases as needed, and follow through to resolution.
  • Serve as the voice and ear for users, communicating user needs and trends to internal stakeholders.
  • Work proactively and asynchronously, prioritizing tasks and balancing productivity with quality and empathy.

Requirements

  • Solid experience in Customer Support or Customer Enablement within a product or tech environment.
  • Hands-on experience providing Live Chat and Email support.
  • Experience using CRM tools to manage customer interactions and workflows.
  • Strong problem-solving skills with a focus on improving the customer journey and advocating for customers.
  • Proven ability to collaborate with multiple stakeholders with varying priorities.
  • Excellent communication and team collaboration skills; diligent, persistent, kind, and patient.
  • Comfortable navigating ambiguous situations and working asynchronously.
  • Fluent in written and spoken English.
  • Nice-to-have: experience working remotely or in a fast-growing organization.
  • Nice-to-have: familiarity with HR, Payroll, Healthcare, and/or Pension systems.
  • This role is location-specific for the AMER region and the successful candidate should be available to start as soon as possible.

Benefits

  • Annual salary range for this full-time position: $15,600–$35,150 USD (actual pay depends on location, experience, and role level).
  • Work from anywhere; fully remote and asynchronous working model.
  • Flexible paid time off and flexible working hours.
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options (equity) as part of compensation.
  • Learning budget for professional development.
  • Home office budget and IT equipment provided.
  • Budget for local in-person social events or co-working spaces.
  • Total Rewards philosophy emphasizing pay equity, competitive benefits, and internal mobility.

Interested in this position?

Apply directly on the company website

Apply Now

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