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Enablement Manager – CXG (Customer Experience & Growth)

1 month ago
Poland, Portugal, Romania, Spain, Mexico, Argentina, Brazil, Egypt, South Africa
Full-time
Mid Level
Training Manager
Customer and Technical Support
Apply Now
Remofirst

Remofirst

Remofirst: Simplifying global HR solutions with streamlined payroll, compliance, and remote hiring in 180+ countries.

Professional Services
11-50
Founded 2021
View All Jobs 6

Description

  • Design and execute CXG enablement strategy and programs aligned with CXG priorities and business goals.
  • Partner with CXG leadership and SMEs to identify capability gaps, enablement needs, and growth opportunities across teams.
  • Translate product, process, and system changes into clear, role-specific guidance: what teams need to know, what to do differently, and how success will be measured.
  • Enable teams on new or updated processes, workflows, product features/enhancements, policies/compliance, system/tooling updates, and AI-powered support and automation solutions.
  • Create, maintain, and improve CXG playbooks, SOPs, training materials, role-based guides, knowledge base articles, and internal documentation.
  • Act as the connective tissue between strategy, product changes, and frontline execution to support coordinated rollouts and behavior change.
  • Plan and run reinforcement activities (office hours, refreshers, micro-learnings) to drive sustained adoption beyond initial rollout.
  • Define and track enablement effectiveness using metrics (adoption/usage, time-to-proficiency, error reduction, escalation trends) and iterate based on outcomes.
  • Ensure clarity around ownership, escalation paths, expected behaviors, and minimize disruption during rollouts to maintain operational continuity.
  • Be accountable for faster ramp of new hires, fewer knowledge-driven escalations, and consistent execution across CXG teams.

Requirements

  • Experience in enablement, operations, customer experience (CX), or a related role (required).
  • Strong ability to simplify complex product and process changes in fast-paced, scaling environments.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Proven ability to collaborate effectively in a remote-first, globally distributed environment.
  • Proactive mindset with the ability to anticipate challenges and drive improvements.
  • 2+ years in Account Management, Customer Success, or Customer Support roles (nice to have), ideally within HR Tech SaaS.
  • Experience as an HR Business Partner or in HR operations (nice to have).
  • Familiarity with LMS tools, knowledge bases, QA, or enablement platforms (nice to have).
  • Experience enabling AI-driven workflows or automation solutions and exposure to global/distributed teams (nice to have).
  • Mindset attributes: high agency, outcome-focused, systems thinker, and change-oriented.

Benefits

  • Remote-first work environment with a globally distributed team.
  • Competitive compensation and perks, including best-in-class tools and growth resources.
  • Startup environment where your voice matters and you can have tangible impact on the company’s direction.
  • Opportunities for career growth and to shape the future of support operations.
  • Work supporting market-leading customers (e.g., Microsoft, Mastercard) and leading startups.

Interested in this position?

Apply directly on the company website

Apply Now

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