Disability Review Operations Manager

5 hours, 41 minutes ago
Full-time
Senior
Project and Program Management
REE Medical

REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services
51-250
Founded 2017

Description

  • Lead DBQ Generation, Quality Control, and Quality Assurance teams in partnership with the Senior Director of DBQ Operations.
  • Manage goals, metrics, and day-to-day operations for a large multi-department team through supervisors and team leads.
  • Coach, mentor, develop, and hold supervisors accountable for performance and departmental consistency.
  • Own the performance management cycle, including coaching conversations, reviews, development plans, and performance concerns.
  • Act as the primary DBQ subject matter expert for content accuracy, terminology, and alignment with VA rating criteria.
  • Review VA template, rating schedule, and policy changes and update DBQ training materials and process documentation accordingly.
  • Maintain SOPs, quick-reference guides, and training resources as workflows change.
  • Identify training gaps from QA feedback, error trends, and supervisor input, and draft updated content for approval.
  • Build and maintain performance dashboards, accountability systems, and operational reporting to track output and trends.
  • Ensure process updates, PII/PHI safeguards, compliance requirements, and departmental improvements are implemented across teams.

Requirements

  • 3-5 years of experience in the DBQ field with advanced understanding of VA disability processes, rating schedules, and regulatory compliance.
  • Experience in the VA Disability industry outside of REE Medical is strongly preferred.
  • Bachelor's degree or equivalent relevant experience required.
  • Medical training, clinical background, or health sciences education, including knowledge of medical terminology, anatomy, and diagnostic criteria.
  • Ability to interpret VA rating schedule criteria and translate clinical findings into compliant DBQ documentation.
  • 2+ years of leadership experience managing through supervisors or team leads.
  • Demonstrated experience leading teams through change while maintaining operational efficiency.
  • Experience executing the full performance management cycle, including coaching, reviews, development plans, and performance concerns.
  • Experience managing remote teams and ensuring compliance with PII/PHI safeguarding and data protection protocols.
  • Proficiency with training platforms such as Trainual, Spekit, or equivalent.

Benefits

  • Competitive salary of $90,000-$100,000 per year depending on experience.
  • Health, dental, and vision insurance with company-sponsored life insurance.
  • Retirement savings plan with company match.
  • Vacation time, sick time, and company holidays.
  • Ongoing training and development programs.
  • Opportunities for advancement within the company.
  • Flexible work schedules and a remote-first environment.
  • Employee assistance program, employee discounts, recognition programs, and company-sponsored social events.

Interested in this position?

Apply directly on the company website

Apply Now

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