Appointment Setting Manager / Patient Bookings Manager (Remote) - #35131

5 hours, 11 minutes ago
Full-time
Lead
Customer and Technical Support
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Manage and support a remote appointment-setting and reception team.
  • Run daily team meetings to review booking performance, errors, workflow changes, and priorities.
  • Oversee patient booking workflows across Monday.com and Zanda.
  • Ensure referrals, follow-ups, declined patients, cancellations, and reschedules are handled correctly.
  • Monitor upcoming appointments, confirmations, pharmacist schedules, route efficiency, gaps, duplicate bookings, and missing information.
  • Review emails, missed calls, Zanda messages, and reception tasks to ensure nothing is missed.
  • Track staff KPIs including bookings, reschedules, cancellations not rebooked, inbound calls, net gain, and overall performance.
  • Coach team members on errors, workflow compliance, patient persuasion, and appointment-setting quality.
  • Coordinate pharmacist availability and identify areas where additional pharmacist coverage is needed.
  • Maintain accurate operational boards and update patient records correctly.

Requirements

  • Strong operations and people management skills with the ability to coach, motivate, develop, and hold team members accountable.
  • Proven experience managing administrative support, appointment-setting, call center, healthcare booking, customer service, or remote teams.
  • Excellent attention to detail with a strong focus on accuracy, quality, and process compliance.
  • Strong communication, problem-solving, and decision-making skills with the ability to identify operational issues and implement solutions.
  • Comfortable managing KPIs, productivity metrics, service levels, performance targets, and team performance.
  • Excellent organizational and time management skills in a fast-paced environment with multiple systems, workflows, and deadlines.
  • Experience working within structured processes, SOPs, and performance-driven environments.
  • Strong verbal and written communication skills for professional interaction with patients, healthcare professionals, and internal stakeholders.
  • Proven ability to build a positive team culture while enforcing performance standards, accountability, and operational excellence.
  • Healthcare administration, medical scheduling, patient bookings, or healthcare support experience is preferred.
  • Experience with Monday.com and Zanda, or similar tools, is preferred.

Interested in this position?

Apply directly on the company website

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