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Site Reliability Engineer (Remote) - #35039

1 month, 2 weeks ago
Philippines
Full-time
Mid Level
Site Reliability Engineer (SRE)
DevOps and Infrastructure
GCP Go GPT Mailgun PostgreSQL Python React Redis SQL Terraform Twilio Vue.js
Apply Now
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010
View All Jobs 27

Description

  • Monitor the platform using Cloud Run logs, Temporal workflow UI, GKE pod status, and Pub/Sub queue states.
  • Triage issues to determine whether problems originate in the Python agent layer, Temporal workflows, Go APIs, or Vue frontend.
  • Investigate and resolve paralegal-facing operational issues such as stuck cases, failed faxes, and pending qualifications.
  • Use SQL against AlloyDB PostgreSQL to support troubleshooting and issue investigation.
  • Write and maintain runbooks and escalation procedures for recurring incidents and support workflows.
  • Support integrations across fax, email, SMS/voice, authentication, and external legal or healthcare systems.
  • Work closely with the platform components across backend, workflow, infrastructure, and data services to keep operations running smoothly.

Requirements

  • Experience troubleshooting production systems across logs, workflows, pods, queues, APIs, and UI layers.
  • Comfort working with SQL against PostgreSQL or similar databases.
  • Familiarity with cloud-based infrastructure and services such as GCP, Cloud Run, GKE, Pub/Sub, Redis, and Terraform.
  • Ability to diagnose issues in Python services, Go microservices, and web applications.
  • Experience writing runbooks, support documentation, or escalation procedures.
  • Legal operations, litigation support, or similar domain experience is a bonus.
  • Understanding of integration-based workflows with external systems such as fax, email, SMS/voice, or CRM/CMS tools is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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