(Permanent WFH - Non-Voice) Customer Support Agent - #35207

1 month ago
Full-time
Mid Level
Customer and Technical Support
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Provide behind-the-scenes support to Customer Success Specialists who train new users.
  • Provision new customer accounts, including environment setup, password issuance, and access to learning tools.
  • Respond quickly to customer support requests via Intercom help desk.
  • Resolve simple support issues immediately and investigate more complex issues.
  • Log bugs in JIRA for the development team to address.
  • Update client workflows and perform account customizations to support implementation.
  • Conduct account health checks to assess how customers are using the software.
  • Process subscription changes such as upgrades, downgrades, and cancellations.
  • Keep documentation updated as product features change.

Requirements

  • Minimum 3 years of experience in Customer Success, IT chat support, or a similar role.
  • Experience in the mortgage broking industry is highly desirable.
  • Strong customer service or chat support experience in the IT industry may be considered if mortgage broking experience is absent.
  • Experience in broking, banking, or finance industries is highly preferred.
  • BPO industry experience may be considered if the accounts handled are similar to those industries.
  • Comfort using computers, cloud software, and ticketing systems such as Intercom or Zendesk.
  • Proficiency with other ticketing systems is also considered.
  • Excellent attention to detail and comfort working with spreadsheets and data.
  • Strong written and verbal communication skills in English.
  • Troubleshooting, problem-solving, and proactive work habits.
  • Technical support, training, and loan processing or finance experience are useful but not essential.
  • Permanent full-time role.
  • Work schedule: Monday to Friday with rotating shifts starting between 6AM and 8AM PH, for 8 hours excluding lunch break.
  • Location: Work from home.

Benefits

  • Remote work from home setup.
  • Opportunity for career growth and skills improvement.
  • Work on a unique, first-in-the-market product with visible impact.
  • Work-life balance through home-based work.
  • Permanent full-time employment.

Interested in this position?

Apply directly on the company website

Apply Now

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