Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services

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11-50 (30)

Founded 2010

46 open positions

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(Permanent WFH - Non-Voice) Customer Support Agent - #35207

1 week, 4 days ago

Philippines

Full-time

Mid Level

Customer Support

Customer and Technical Support

JIRA

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Recruitment & Search Agency - Headhunter in the Philippines

Professional Services

11-50

Founded 2010

View All Jobs 46

Description

Provide behind-the-scenes support to Customer Success Specialists who train new users.
Provision new customer accounts, including environment setup, password issuance, and access to learning tools.
Respond quickly to customer support requests via Intercom help desk.
Resolve simple support issues immediately and investigate more complex issues.
Log bugs in JIRA for the development team to address.
Update client workflows and perform account customizations to support implementation.
Conduct account health checks to assess how customers are using the software.
Process subscription changes such as upgrades, downgrades, and cancellations.
Keep documentation updated as product features change.

Requirements

Minimum 3 years of experience in Customer Success, IT chat support, or a similar role.
Experience in the mortgage broking industry is highly desirable.
Strong customer service or chat support experience in the IT industry may be considered if mortgage broking experience is absent.
Experience in broking, banking, or finance industries is highly preferred.
BPO industry experience may be considered if the accounts handled are similar to those industries.
Comfort using computers, cloud software, and ticketing systems such as Intercom or Zendesk.
Proficiency with other ticketing systems is also considered.
Excellent attention to detail and comfort working with spreadsheets and data.
Strong written and verbal communication skills in English.
Troubleshooting, problem-solving, and proactive work habits.
Technical support, training, and loan processing or finance experience are useful but not essential.
Permanent full-time role.
Work schedule: Monday to Friday with rotating shifts starting between 6AM and 8AM PH, for 8 hours excluding lunch break.
Location: Work from home.

Benefits

Remote work from home setup.
Opportunity for career growth and skills improvement.
Work on a unique, first-in-the-market product with visible impact.
Work-life balance through home-based work.
Permanent full-time employment.

Interested in this position?

Apply directly on the company website

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