Customer Support Agent (Work From Home) - #35206

1 month ago
Full-time
Junior
Customer and Technical Support
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Support Customer Success Specialists with behind-the-scenes tasks related to new user training.
  • Provision new customer accounts, including environment setup, password issuance, and access to learning tools.
  • Respond quickly to customer support queries through Intercom help desk.
  • Resolve simple customer requests directly and investigate more complex issues.
  • Log bugs in JIRA for the development team when issues require engineering support.
  • Update client workflows and perform account customizations to support implementation.
  • Conduct account health checks to assess product usage and identify where targeted support is needed.
  • Process subscription changes such as upgrades, downgrades, and cancellations.
  • Help maintain and update documentation as product features change.

Requirements

  • Minimum 3 years of experience in Customer Success, IT chat support, or a similar role.
  • Experience in the mortgage broking industry is highly desirable.
  • Strong customer service or chat support experience in the IT industry is acceptable if mortgage broking experience is not available.
  • Experience in broking, banking, or finance industries is highly preferred; relevant BPO experience may also be considered.
  • Comfort using computers, cloud software, and ticketing systems such as Intercom or Zendesk.
  • Excellent attention to detail and comfort working with spreadsheets and data.
  • Strong written and verbal communication skills.
  • Troubleshooting and problem-solving ability.
  • Proactive mindset with a strong can-do attitude.
  • Excellent English communication skills, both written and verbal.
  • Experience with technical support or training is useful but not essential.
  • Experience with loan processing or finance is useful but not essential.
  • Job is permanent and full-time.
  • Ability to work Monday to Friday on rotating shifts starting between 6AM and 8AM PH.
  • Ability to work 8 hours per day, excluding lunch break.
  • Must be able to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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