Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services

Industrials

11-50 (30)

Founded 2010

46 open positions

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Customer Support Agent (Work From Home) - #35206

1 week, 4 days ago

Philippines

Full-time

Junior

Customer Support

Customer and Technical Support

JIRA

Apply Now

Recruitment & Search Agency - Headhunter in the Philippines

Professional Services

11-50

Founded 2010

View All Jobs 46

Description

Support Customer Success Specialists with behind-the-scenes tasks related to new user training.
Provision new customer accounts, including environment setup, password issuance, and access to learning tools.
Respond quickly to customer support queries through Intercom help desk.
Resolve simple customer requests directly and investigate more complex issues.
Log bugs in JIRA for the development team when issues require engineering support.
Update client workflows and perform account customizations to support implementation.
Conduct account health checks to assess product usage and identify where targeted support is needed.
Process subscription changes such as upgrades, downgrades, and cancellations.
Help maintain and update documentation as product features change.

Requirements

Minimum 3 years of experience in Customer Success, IT chat support, or a similar role.
Experience in the mortgage broking industry is highly desirable.
Strong customer service or chat support experience in the IT industry is acceptable if mortgage broking experience is not available.
Experience in broking, banking, or finance industries is highly preferred; relevant BPO experience may also be considered.
Comfort using computers, cloud software, and ticketing systems such as Intercom or Zendesk.
Excellent attention to detail and comfort working with spreadsheets and data.
Strong written and verbal communication skills.
Troubleshooting and problem-solving ability.
Proactive mindset with a strong can-do attitude.
Excellent English communication skills, both written and verbal.
Experience with technical support or training is useful but not essential.
Experience with loan processing or finance is useful but not essential.
Job is permanent and full-time.
Ability to work Monday to Friday on rotating shifts starting between 6AM and 8AM PH.
Ability to work 8 hours per day, excluding lunch break.
Must be able to work from home.

Interested in this position?

Apply directly on the company website

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