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Appointment Setter / Reception & Booking Coordinator - #35127

1 week, 2 days ago
Philippines
Full-time
Junior
Business Development
Sales and Business Development
Apply Now
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010
View All Jobs 31

Description

  • Make inbound and outbound calls and send SMS messages to book in-home patient appointments.
  • Schedule appointments by location and use Google Maps to reduce travel time between visits.
  • Manage reschedules, cancellations, and no-shows promptly and professionally.
  • Maintain accurate and up-to-date patient and appointment records with clear documentation of all actions.
  • Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
  • Support the team by covering shifts or duties during absences.
  • Attend regular meetings with the team and the Reception Manager.
  • Collaborate with the Pharmacist, Data Entry, and Sales teams when needed.

Requirements

  • More than 2 years of experience in appointment setting.
  • Experience in high-volume scheduling or booking, such as healthcare reception, allied health, call center, or logistics scheduling.
  • Strong attention to detail and ability to follow processes consistently.
  • Confident, warm phone manner and clear written communication.
  • Comfortable working remotely, managing multiple tasks, and meeting performance targets.
  • Able to work in a KPI- and targets-based role with a focus on volume and accuracy.
  • High responsiveness during shift and strong documentation standards.
  • Experience working with an AU, US, or UK company is advantageous but not required.
  • Employment type is full-time contract.
  • Available to work Monday to Friday, 8:45 AM to 5:45 PM Melbourne time (5:45 AM to 2:45 PM PH time), with a 1-hour lunch break and two 15-minute breaks.

Interested in this position?

Apply directly on the company website

Apply Now

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