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Technical Enablement Manager

1 week, 6 days ago
United States
Full-time
Mid Level
Training Specialist
Customer and Technical Support
Apply Now
Recast Software

Recast Software

Recast Software provides endpoint management software solutions designed to enhance IT teams' efficiency and security by enabling proactive management and control over devices and users within organizations.

Internet Software & Services
51-250
Founded 2015
View All Jobs 2

Description

  • Maintain and evolve the Customer Enablement Program, including strategy, content creation, and scaled execution.
  • Build and maintain an engaging curriculum library and close content gaps in enablement offerings.
  • Partner with internal subject matter experts to capture and share best practices.
  • Use an enablement platform to deliver trainings and courses at scale.
  • Create and host live webinars for customers.
  • Improve knowledge base content, documentation, and related resources using learnings from the program.
  • Develop deep understanding of Recast products, customer environments, and the broader systems market.
  • Develop deep understanding of customer needs and how to best support their enablement goals.
  • Collaborate cross-functionally with Customer Success, Support, and Product to prioritize recurring issues for development.

Requirements

  • 3+ years of experience using ConfigMgr (SCCM), preferably with Enterprise Right Click Tools.
  • 2+ years of experience using Microsoft Intune.
  • Experience crafting content and leading trainings for a technical audience.
  • Exceptional communication, instructional, and presentation skills with strong customer service.
  • Comfort working across multiple platforms and mediums to deliver instructional content effectively.
  • Highly accountable and self-motivated, with the ability to own projects from conception through follow-through.
  • Ability to manage competing and cross-functional priorities.
  • Strong problem-solving and critical thinking skills.
  • Experience with customer enablement is preferred.
  • Experience working with external customers is preferred.
  • Experience in the SaaS industry is preferred.
  • Experience using enablement platforms such as Skilljar or Gainsight is preferred.

Benefits

  • Salary range of $90,000-$115,000.
  • 7.5% annual bonus potential.
  • Medical, dental, and vision coverage.
  • FSA or HSA with company contributions.
  • Employer-paid STD, LTD, AD&D, and life insurance.
  • 401(k) with 4% employer match.
  • Flexible time off, remote work options, and work-life balance support.
  • Parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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