Implementation Engineer

1 month ago
Full-time
Mid Level
Customer and Technical Support
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised

Description

  • Serve as the primary technical point of contact for B2B partners during onboarding and ongoing account management.
  • Own launch timelines and technical implementation plans for new integrations.
  • Design and advise on end-to-end workflows, integration logic, and scalable technical architectures.
  • Partner with Customer Success to monitor post-launch health, performance, and operational stability of strategic accounts.
  • Proactively identify risks, integration gaps, and optimization opportunities, and drive resolution.
  • Troubleshoot complex API and integration issues across distributed systems.
  • Collaborate cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes.
  • Support international business development teams in implementing and scaling solutions efficiently.
  • Provide project management oversight and structured feedback to Engineering on new product features impacting partners.

Requirements

  • 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers.
  • Proficiency with Python and experience using AI tools to accelerate development.
  • Strong understanding of REST APIs, webhooks, conditional logic, and system integrations.
  • Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations.
  • Experience supporting customer environments post-go-live and maintaining the operational health of live integrations.
  • Familiarity with customer support and ticketing workflows such as Zendesk, Jira, or similar tools.
  • Track record of managing multiple clients and concurrent technical initiatives with clear prioritization.
  • Strong communication skills with both technical and executive stakeholders.
  • Comfort operating in a high-growth environment where priorities shift quickly.
  • Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership.
  • Willingness to collaborate cross-functionally and independently drive initiatives.
  • Ability to work a full-time schedule including weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation.
  • Familiarity with Git is preferred.

Benefits

  • Competitive salary range of $114,000 - $135,000.
  • Equity options and equity participation.
  • Competitive benefits package.
  • Flexible, dynamic, and fun startup work environment.
  • Opportunity to work with a passionate team on a mission-driven problem with global impact.
  • Remote-friendly arrangement indicated by #LI-Remote.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Onboarding Specialist

SQUIRE 51-250 Internet Software & Services

SQUIRE is hiring a remote Onboarding Specialist to guide new customers through platform setup, training, and early post-launch adoption so they can successfully launch and run their business on SQUIRE.

Salesforce
1 hour, 46 minutes ago

Senior Telecom Engineer - Contact Center and Voice Platforms

BHG Financial 1K-5K Diversified Financial Services

BHG Financial is seeking a Senior Telecom Engineer to design, integrate, and support mission-critical RingCentral and NICE CXone contact center and voice platform solutions in a remote infrastructure role.

JavaScript REST API Salesforce
2 hours, 44 minutes ago

Implementation Specialist

ClassWallet 11-50 Diversified Financial Services

ClassWallet is seeking an Implementation Specialist to lead customer onboarding and early adoption for public agencies, school districts, and foundations using its digital wallet platform.

HubSpot
2 hours, 59 minutes ago

Integrations Engineer

Drivetrain 11-50 Capital Markets

Drivetrain is hiring a remote Integrations Engineer in India to own customer integrations end-to-end for its financial planning and decision-making platform, supporting onboarding and data connectivity for North America-based customers.

Databricks GCP GraphQL HubSpot Microsoft Dynamics 365 NetSuite Python REST API Salesforce SFTP Snowflake SOAP SQL
3 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers