Onboarding Specialist

1 hour, 3 minutes ago
Full-time
Junior
Customer and Technical Support
SQUIRE

SQUIRE

SQUIRE provides a comprehensive barbershop management system that streamlines operations, enhances customer retention, and boosts revenue through features like automated commission flow, simplified booking and payments, and insightful reporting.

Internet Software & Services
51-250
Founded 2015
$167M raised

Description

  • Own the end-to-end onboarding experience from handoff through launch and early post-launch support.
  • Manage account timelines, deadlines, and customer milestones across the onboarding lifecycle.
  • Deliver customer training through phone, video, and in-person sessions tailored to operational needs.
  • Qualify customer requirements and guide technical implementation and platform setup.
  • Conduct structured post-launch check-ins to confirm readiness and drive early product adoption.
  • Proactively identify and resolve onboarding risks, blockers, and customer issues before they escalate.
  • Educate customers on how to use SQUIRE day to day to support long-term adoption and business success.
  • Maintain accurate account records, timelines, and implementation notes in Salesforce and internal systems.
  • Partner cross-functionally with Sales, Product, Support, and Customer Success to create a seamless customer experience.
  • Surface onboarding patterns and feedback to help improve the overall process.

Requirements

  • 1–2 years of experience in a KPI- and SLA-driven environment, ideally within a SaaS company.
  • Proven ability to manage a full pipeline of customer accounts through an entire project lifecycle.
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly and confidently.
  • Highly organized with the ability to manage multiple accounts simultaneously in a fast-paced environment.
  • Proficiency with Salesforce, Microsoft Office, Google Suite, and Slack.
  • Customer-first mindset with the ability to guide clients through operational change with empathy, composure, and strong problem-solving skills.
  • Energetic, solution-oriented team player who collaborates cross-functionally and adapts quickly in a rapidly evolving environment.
  • Experience in onboarding, implementation, customer success, SMB software, barbering, or operational support is a plus.

Benefits

  • Base salary of $66,500 plus a 20% bonus.
  • New hire stock grant.
  • 100% employer-paid medical, dental, and vision insurance for you and your dependents.
  • 401(k) plan with company contribution.
  • Generous PTO policy.
  • Parental leave policy.
  • Remote work opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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