Manager, Customer Success (Mid-Market)

2 hours, 12 minutes ago
Full-time
Senior
Customer and Technical Support
Radicle Health

Radicle Health

Radicle Health acquires mission critical human services software companies and provides technology solutions for over 12,000 organizations in the US and Canada. With a focus on collaboration and innovation, Radicle Health's platforms empower human serv...

Internet Software & Services
11-50

Description

  • Lead, coach, and develop a team of Customer Success Managers.
  • Serve as executive sponsor and escalation point for key customer accounts.
  • Use customer and internal data to improve the customer experience.
  • Collaborate with Training, Implementation, Billing, and Support to deliver seamless service.
  • Oversee end-to-end renewals, forecasting, and visibility across the renewal cycle.
  • Own net revenue retention through renewals, upsells, and expansion.
  • Attend industry-related promotional and conference events.

Requirements

  • At least 5 years of customer success or related experience, including at least 3 years in leadership.
  • Experience leading teams through organizational change while maintaining performance and service quality.
  • Proven success with renewals, add-ons, upsells, churn reduction, customer risk, retention, and revenue goals.
  • Proficiency with Salesforce or another CRM for tracking and decision-making.
  • Ability to prioritize competing initiatives across a multi-product portfolio.
  • Exceptional problem-solving, communication, relationship management, and cross-functional collaboration skills.
  • Familiarity with electronic health record software and the social services sector is preferred.

Benefits

  • Base salary of $130,000–$150,000 plus variable compensation.
  • Remote work arrangement with a remote work stipend.
  • Unlimited PTO, paid holidays, and volunteer time off.
  • Medical, dental, and vision coverage.
  • 401(k) matching.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a remote Senior Customer Success Manager to manage enterprise healthcare client partnerships, maximize solution value, and drive customer outcomes through executive-level engagement.

CRM Salesforce
1 hour, 42 minutes ago

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a Senior Customer Success Manager to manage enterprise healthcare client partnerships, drive adoption and value from its solutions, and engage customer executives in a remote role with required travel.

CRM Salesforce
1 hour, 42 minutes ago

Remote Client Experience Manager

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

1 hour, 57 minutes ago

Work From Home - Client Care Manager

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and family financial needs through web-based consultations.

1 hour, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers