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Clinical Support Representative - Dosimetrist

3 weeks, 2 days ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM
Apply Now
Radformation

Radformation

Radformation develops innovative software that enhances the efficiency and accuracy of radiation oncology treatment planning by providing a plugin for the Eclipse Treatment Planning System, which evaluates dosimetric constraints and treatment parameter...

Internet Software & Services
51-250
Founded 2016
$8M raised
View All Jobs 6

Description

  • Respond to customer inquiries via email, phone, and screen share regarding Radformation software.
  • Manage a high-volume case load, often 10–20 cases per day, while maintaining timely customer communication.
  • Provide initial responses within one hour and work toward resolving cases within one business day.
  • Troubleshoot software issues that may not yet be documented by using critical thinking and cross-functional collaboration.
  • Support the majority of Radformation products, excluding QuickCode and RadMachine.
  • Document all customer interactions accurately in the CRM system.
  • Partner with the Knowledge Support team to identify educational opportunities and recurring issues.
  • Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support.
  • Participate in weekly support team meetings and cross-functional discussions.

Requirements

  • Minimum 2 years of clinical dosimetry experience using Eclipse TPS.
  • Strong understanding of radiation oncology treatment planning workflows, including 3D, IMRT, VMAT, and SBRT.
  • Exceptional critical thinking and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to remain composed and solutions-oriented in a fast-paced, high-volume environment.
  • Consistent availability during standard working hours in a real-time support environment.
  • 5+ years of clinical dosimetry experience preferred.
  • CMD (Certified Medical Dosimetrist) credential preferred.
  • Experience using Radformation software preferred.
  • Prior customer service or clinical support experience preferred.

Benefits

  • $120,000–$130,000 USD base salary plus bonus eligibility.
  • Multiple high-quality medical plan options with substantial employer contributions toward premiums.
  • Health coverage starting on day one.
  • Short-term and long-term disability coverage plus supplementary life insurance.
  • 401(k) with employer match vested immediately.
  • Annual reimbursement for professional memberships and continued learning opportunities.
  • Self-managed PTO plus 10 paid holidays.
  • Monthly internet stipend, company-issued laptop, and one-time home office setup stipend.
  • Fully remote work environment with virtual events and yearly retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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