Dispatcher 3 - Remote - CA only

3 hours, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Race Communications

Race Communications

Race Communications specializes in providing high-speed fiber optic internet services to both residential and business customers, leveraging its advanced FTTP technology to deliver faster and more reliable internet connectivity than major competitors.

Diversified Telecommunication Services
51-250
Founded 1994

Description

  • Receive incoming service requests from customers and create accurate service records.
  • Assign technicians based on skills, availability, and location.
  • Monitor technician status, provide ETA and service updates, and keep customers informed.
  • Track service calls to ensure timely resolution and escalate issues when needed.
  • Coordinate with other departments to meet service level agreements.
  • Adjust schedules and maintain records of technician availability.
  • Perform dispatch-related administrative work such as data entry, filing, and report generation.
  • Ensure compliance with company policies, technician safety requirements, and customer service standards.
  • Monitor dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction.
  • Cross-train, support routine tasks, and perform other duties as assigned by management.

Requirements

  • Eligibility for US employment without sponsorship.
  • Must be at least 18 years old.
  • High school diploma or GED, or equivalent combination of education and experience.
  • 1-2 years of dispatch operations experience, preferably in the telecom industry.
  • 1-2 years of Salesforce or equivalent experience.
  • Hands-on experience using dispatch software and tools to optimize operations.
  • Knowledge of dispatching best practices, field service logistics, and safety regulations.
  • Geographic knowledge of the service area and ability to read maps.
  • Ability to work flexible hours, including evenings and weekends, as scheduled.
  • Must be able to type 40 words per minute.
  • Strong English communication skills, including speaking, reading, writing, and comprehension.
  • Spanish language proficiency is desirable.

Benefits

  • Competitive base salary of $18 to $24 per hour.
  • 100% company-paid medical and dental insurance starting the first of the month after hire.
  • PTO including vacation and sick time.
  • 11 paid holidays.
  • Paid birthdays.
  • 401(k) matching at 4%.
  • Free fiber internet service for employees living in the service area.

Interested in this position?

Apply directly on the company website

Apply Now

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