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Trilingual Patient Coordinator (English, Spanish, and Portuguese Essential)

2 hours, 14 minutes ago
Argentina, Brazil, Colombia, Uruguay
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 111

Description

  • Answer inbound patient calls professionally and respond to patient inquiries.
  • Communicate with patients and families in English, Spanish, and Portuguese.
  • Schedule, reschedule, and confirm patient appointments.
  • Manage provider calendars and support scheduling efficiency.
  • Conduct outbound calls for appointment reminders and patient follow-up.
  • Maintain accurate patient information and records in the practice management system and EMR.
  • Assist with patient registration and demographic updates.
  • Coordinate communication between providers, patients, and internal staff.
  • Deliver a friendly, compassionate, and professional patient experience.
  • Handle sensitive patient information with discretion and confidentiality.

Requirements

  • Fluent in English, Spanish, and Portuguese, both written and spoken.
  • Previous experience working in a U.S. healthcare or medical practice.
  • Strong telephone communication and customer service skills.
  • Excellent organizational skills and exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working independently while following established processes.
  • Professional, compassionate, and patient-focused approach.
  • Experience using eClinicalWorks preferred.
  • Experience as a Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or Front Desk Coordinator preferred.
  • Familiarity with RingCentral or other VoIP phone systems preferred.
  • Knowledge of HIPAA regulations and patient confidentiality preferred.
  • Experience working in pediatric or family medicine practices preferred.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • Opportunity for increased responsibility as the practice grows.
  • Chance to join a close-knit, family-oriented healthcare team.

Interested in this position?

Apply directly on the company website

Apply Now

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