Sr Program Manager

1 month, 1 week ago
Full-time
Senior
Project and Program Management
Quiq

Quiq

Quiq is a leading technology company based in Bozeman, Montana, specializing in conversational AI platforms. They enable seamless communication between brands and customers through messaging across various platforms like SMS, Facebook Messenger, and mo...

Professional Services
51-250
Founded 2015
$44M raised

Description

  • Lead multiple enterprise-level projects from initiation through delivery, optimization, and tuning.
  • Manage project scope, timelines, and budgets using the company’s Services Methodology.
  • Build and maintain relationships with senior customer stakeholders and serve as the primary point of contact for project activities.
  • Develop and run workshops to define user stories and technical requirements for AI Assistant development.
  • Provide strategic recommendations on product capabilities based on Quiq product knowledge and customer service market insight.
  • Manage project dependencies, resources, change orders, and key documentation.
  • Coordinate cross-functional services team members, including solution architects, implementation specialists, and integration engineers.
  • Collaborate closely with product, customer success, and sales teams to support execution and client continuity.
  • Identify project risks, create mitigation plans, and act as the first escalation point for critical issues.
  • Prepare status reports, dashboards, and executive updates for internal and customer steering committees.

Requirements

  • 7+ years of program or project management experience with enterprise clients in the technology or SaaS industry.
  • Understanding of AI technologies, especially conversational AI and automation solutions for large enterprises.
  • Ability to explain AI concepts clearly to both technical and non-technical audiences.
  • Deep knowledge of consumer customer service best practices and strategies.
  • Bachelor’s degree in Business, Information Technology, or a related field.
  • PMP or similar certification is highly desirable.
  • Willingness to travel up to 20% of the time.
  • Strong understanding of project management methodologies and tools.
  • Excellent leadership, team management, communication, and interpersonal skills.
  • Experience building project delivery methodologies and processes.
  • Ability to manage multiple projects simultaneously.
  • Strong passion for working with large enterprise companies.

Benefits

  • Market-competitive total compensation package.
  • 100% company-paid family medical insurance.
  • 100% company-paid individual dental and vision insurance.
  • Flexible unlimited vacation policy.
  • Stock options.
  • Strong company culture.
  • US work authorization required; immigration sponsorship is not available.

Interested in this position?

Apply directly on the company website

Apply Now

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