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Program Manager

2 weeks ago
United States
Senior
Program Manager
Project and Program Management
Agile
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 139

Description

  • Help define regional and global partner-specific investment and growth plans for strategic GSI partnerships.
  • Build and maintain the global operating model for strategic GSIs, including meeting cadence, program governance, and execution tracking.
  • Track 30/60/90-day objectives and translate them into workstreams, milestones, and owners.
  • Create and maintain a global RACI, org chart, and regional alignment matrix.
  • Coordinate with regional partner leadership, partner AEs, partner success, enablement, sales, product, and support teams.
  • Prepare and follow up on regular global GSI calls, including agendas, action items, escalation paths, and executive summaries.
  • Identify partner capability gaps, NiCE organizational gaps, and internal resourcing requirements needed to scale the GSI motion.
  • Manage program reporting, KPI tracking, and executive updates on progress, risks, and outcomes.
  • Build repeatable assets and processes that improve partner activation, enablement, and internal coordination.

Requirements

  • 5+ years of experience in partner operations, partner programs, alliances, strategic partnerships, or cross-functional program management.
  • Experience working with global enterprise partners, ideally GSIs or large consulting firms.
  • Strong project management and organizational skills.
  • Ability to operate across multiple teams, time zones, and priorities.
  • Excellent written and verbal communication skills.
  • Comfortable working in rapidly evolving environments and building structure from scratch.
  • Experience supporting partner motions in enterprise software, CX, contact center, AI, or SaaS (preferred).
  • Familiarity with GSI business models, co-sell motions, and enablement (preferred).
  • Experience building operating cadences, governance forums, and performance dashboards (preferred).
  • Background in partner enablement, partner success, or partner operations (preferred).

Benefits

  • Equal opportunity employer with consideration provided without regard to protected characteristics.
  • Opportunity to work for a global company serving 25,000+ businesses, including 85 of the Fortune 100.
  • Exposure to a large-scale, international organization with over 8,500 employees across 30+ countries.

Interested in this position?

Apply directly on the company website

Apply Now

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